Ha Nuel Lee
Google
I've been coming to Peterson's for over two years now and the last two visits have been pretty disappointing. Last visit (summer 2024), my partner ordered one of the sundaes, which was supposed to come with soft serve according to their menu. They ended up giving us hard ice cream and charged us an extra $1 without telling us. When we asked about it, the worker told us that we have to explicitly ask for soft serve when ordering. The menu literally said it comes with soft serve so we were confused, but whatever. Today, we went and ordered the same sundae from last year and this time, specifically asked for soft serve. It was extremely watery and disappointing. We were eating our ice cream in front of the pick up line when another couple received their own soft serve, have a bite, then exclaim "this is awful." The lady threw away her soft serve after one bite and told one of the workers that their soft serve is extremely watery and that it tastes like icy milk. Another worker comes along and says "it's usually really creamy but we're having a little trouble with the machine today. Sorry about that." If you knew your product isn't good quality, why are you still selling it? Or I would've appreciated a little heads up upon ordering. Their ice cream is still good but I do not recommend their soft serve.