Jason W.
Google
While the food was well prepared, it was over-priced for a pretty standard meal. If I was just grading the food, I would give it a 4 because it was cooked well but nothing unique. The oeuf mayo was way better than expected but the rest of the dishes were just solid.
However, I took offense to what I felt was an UNACCEPTABLE level of service for a restaurant of this caliber, especially when they only serve 24 guests. In particular, our waitress was inattentive, inhospitable, and frankly rude throughout the meal.
One of many happenings that stood out to me was when we were asking about the menu. Our meal had a cheese option as our final dessert course, and our table was curious about what kind of cheeses to expect and whether they might be sweet or more savory. When we asked about whether the cheeses were normal cheeses or if they were more dessert-like, our waitress bluntly responded, "The French eat cheese for dessert." To clarify further I asked, "Oh we're asking if the cheeses are sweet or if they're like more normal savory cheeses." To which she condescendingly responded, "There's 2 cheeses and bread." Not the most helpful response. My table was honestly just shocked that we couldn't get a straight answer to such a simple question. She was similarly blunt and unhelpful when asked about what glasses of wine they had, since there was no wine list for individual glasses. She simply said there were red, white, etc., which did not help in choosing a wine to match with our meal. When we asked for any recommendation to pair with our meal, she said, "Well, that depends on what you like...white is good with chicken and the red isn't overpowering." Well...duh. But not sharing a name, grape varietal, region, etc., doesn't help at all and the wine we ordered definitely didn't pair well with the chicken.
Throughout the meal, we had to refill our own water by hand (fine but refilling our water is pretty basic), our waitress never asked us about our meal, never came to refill our water carafe so we had to flag her down, didn't wipe the table between courses even after she spilled water on our table, and lacked basic etiquette (saying excuse me, thank you for coming in, pardon me when reaching through us, etc). Sure, this can be nitpicking but I think the level of service we received for a high end meal is unacceptable.
The ambience was very dark and hard to see (maybe the waitress didn't even see the water she spilled), and the music was quite loud and half our table couldn't hear the waitress.
The food was solid but not good enough to get around the annoyance of such poor service.