Janelle H.
Yelp
Between March and August of 2024 I would stop by here in the morning and I typically received great service!
However, I went today and the service I received was horrible!! All I ordered was a chocolate croissant and I had asked for it warmed up. When I arrived, there was no one in line. There were 2 people waiting for their orders, one with a suitcase and another lady. They both were waiting on drink orders. I placed my order at 8:26am, and the employee that took my order was friendly put my order in the oven right away. As I was waiting a group of 3 people came in and starting placing their order, as they were placing it 2 more people came in and the 2 individuals that were there before I got there received their orders. The employee that was making the drinks was occupied and another employee, I believe her name was Angie, came out, stood next to the employee that was taking a group's order then proceeding to turn around and start working on their order. At this time, my pastry had been in the oven the entire time with no one monitoring it. When I realized no one was going to check on my order, I went to the side of the counter and asked if someone could please get my pastry out as it had been there for 5 to 10 minutes. Angie at this time slowly made her way over there and took it out, I asked her if it was burned and she told me no. I then left. I got to my car and headed to work, took a bite of my pastry and it was burned/crispy, as it fell apart once I bit into it. I called the shop and asked if I could speak to a manager and Angie was the one that answered the phone. She stated that the manager (Rachel) was not in but she would be in later. I told her what my concern was and that my pastry was burned. She told me "no it was not burned," I asked her if she cut the pastry and looked on the inside cause it was to me. A chocolate croissant should not smell like burned chocolate. She took my name and number down and told me that she would give Rachel, the manager, my contact information to call me today. The shop closes at 2pm, and I had not received a call back so I called them again. I was told my Macky (I believe that is how you spell it), that Rachel was no longer in but that she was in earlier that morning. I asked what time she had left and she stated around 10am. But I was told that she was not there when I spoke to Angie.