Jim Z.
Yelp
Food and beer are decent, but management and on-site management are non-existent. Been there dozens of times over the years, but would not return if it was free. Visited three Tuesdays in a row with erroneous billing and service errors galore. To summarize.....Tuesdays is advertised as Locals Night with $15 burgers and beers. On the first Tuesday, we were overcharged by $8 and one order was wrong. We wrote it off as our server was on her second day. On the next Tuesday, we were overcharged $10 and one burger was missing bacon, lettuce, tomatoes and onion. Spoke with the manager (arrived from Wyoming two weeks prior) and she promised to credit our VISA card. Days later without the correction, I got a return voice mail from the General Manager. When I called the restaurant the next day, I was told that she left for vacation and quit. I emailed Tyler, the owner and did not get a reply for five days. When I spoke with him by phone, he said that he got my email, but assumed someone else would handle it. I also asked him if he was aware of the fact that their guest checks suggest gratuities INCLUSIVE of Michigan taxes. He admitted that he set this in effect, rather than raising food prices. Trying to mislead patrons to tip a server on a pass-through tax is unprofessional and dishonest. He asked me to return and rather than a free meal, he wimped out and offered $20. So, the next Tuesday we returned, had inattentive, nasty service and when the check arrived - it overcharged us by $12. The bartender corrected the errors. Tyler has lost control of his establishment. We loved Petoskey Brewing and have spent hundreds of dollars here. It's gone down the tubes with respect to integrity and ethics.
