Simone B.
Google
I’m really sorry to leave such a bad review for such an amazing location and hotel.
But reality is that in 20 years travelling around the world I never experienced such a bad level of service and ways to screw you up price and charges wise, especially in a 5 stars hotel!
Don’t get me wrong, there’s some lovely people in the staff: a very kind waiter from Mallorca, Noelia in the reception, the guys carrying the luggage, Alessandro in the rooftop, some other waiters…
But:
1. The level of service is absolutely far away from a 5* hotel
2. As I read in other reviews, if you speak Spanish some of the stuff (not all of them) treat you worse coz they go after the foreigners - the richer you look the more they praise you
3. The dining areas are a mess - takes hours to get an order, often gets messed up, some waitresses stay there doing nothing and talking about their problems with their boss instead of serving you - just terrible and unacceptable
4. Some of the personnel gave me attitude, was super rude - again unacceptable
5. At check out, we were told there was a 30€ charge per hour to keep the room (insane). They offered a courtesy room for 30’. At the 30th minutes they came and kicked us out badly. In all this, the room we were in was empty and our luggage had been left there. None of this makes sense
6. The restaurants are incredibly expensive, prices make no sense. One slice of bread is 5€…
Positives: views, hotel, free upgrade to a beautiful room; and again some of the workers are really lovely.
And, to be fair, the hotel manager called me after the facts and apologized showing willingness to fix the issues. So hopefully by when you read this everything will be fixed