Daisy J.
Yelp
We visited as a large group, mostly veterans, and the service experience wasn't great. Given the size of our party and the need for two large tables, we all anticipated delays would occur, but the level of disorganization was disappointing. Both our drink and food orders were mixed up, several drinks were forgotten, and others were incorrect. It appeared that the staff was attempting to rush the service, which led to confusion in managing the orders. When the food & drinks came, the servers were unsure who ordered which items, and they were talking over the restaurant noise to figure out the correct orders, which created a more chaotic atmosphere.
Two servers were assigned to our table after we had informed the restaurant in advance, there was a noticeable difference in the quality of service between them. The male server, whom I believe was named Jesse(????), was friendly & patient, but the female server seemed frustrated and impatient. At one point, she even expressed dissatisfaction, blaming "Jesse" for an error with an ice request in one of the drinks, saying, "I told him no ice! Ugh. He is new!" They even spilled sauce on the coat of one of our friends & didn't say anything until someone noticed & brought it to the managers attention. The manager was accommodating. She said she would pay the dry cleaning bill.
While I understand the challenges of handling a large group, the rushed approach seemed to contribute to the issues, resulting in mixed-up orders and slower-than-expected service. Additionally, the food did not meet my expectations. I ordered the fried rice, but it tasted overly sweet and mushy, more like boiled rice with sugar and soy sauce. The fried green beans were overly greasy.
However, I have had their kung pao chicken before; it was good. The dessert was the best part of everything and well worth the mess. Lol!!