P.F. Chang's

Loved the food and the vibes!!! If I could rate the service higher, I would!! John was the best server ever, providing options, answering questions, very flexible. I had the lunch special with egg drop soup, lo mein, and sesame chicken. Easily the best Chinese I've had!! And got butter cake to go, which I'm very excited about 💗🕺

Nate was the best! Super personable and great service- he made the entire trip! The entire staff handled a very busy Friday nught perfectly, plus the food and drinks were great! 10/10

We really enjoyed our visit! The service and food were excellent. The atmosphere was relaxing and fairly quiet for as busy as they were. Music was perfect volume so each table could talk privately. We did the 3 course meal, each had the house salad which was great! Then we tried the egg rolls for the shared appetizer, and they were really good with lots of meat and thin wraps which are way less greasy and much tastier. The sauce had a little kick and was really good. Our entrees were Sesame Chicken & Honey Shrimp. We shared entrees and both were very good. The Sesame chicken was a different really fresh lighter version, we enjoyed the vegetables. We did both choose fried rice and were not told about the extra charge for rice as it is NOT included. Communication on that piece would be a good improvement. We would have shared one rice bowl as they were fairly large and we each wasted about half. Then we got a key-lime pie dessert to go. I was glad the meal was so good because the key-lime was very disappointing! It was cupcake size and basically flavored cool whip. I would not recommend this dessert choice.

First time here. Everything was very good. So hard to rate this. Wasn't crazy about the Crab Ragoon. Didn't really taste the cream cheese. Pepper Chicken was absolutely delicious. I had Pad Thai. It was good as well. Not sure the food was so much better than other places vs the cost. Prices were a bit high, but we did have several drinks. Japanese Old Fashioned was really good.

Took large family group there when gathering in Omaha from FL, IN, CO. The restuarant was will to make reservation for or party of 25 on Saturday night(which I had difficulty finding any other to do!) The hostess and wait staff was excellent and ftom the food to cocktails everyone was overly satisfied we took home left overs. My family ftom 72 to10 months had no complaints only smiles! Thank you for your excellent and kind serving. This was five star⭐️ It did take a bit to read menus as lighting is dimmer. Overall as said WE LOVED IT ALL⭐️⭐️

Diana was our server tonight at PF Chang’s, and she was fantastic. She greeted us right away with a warm and friendly attitude. She was especially kind and patient with our child, which we really appreciated. Throughout the meal she was attentive, helpful, and made sure we had everything we needed. She provided excellent service and made our visit a great experience. We’ll definitely be back! 😊

We had such a fantastic dinner experience from start to finish! We started with the shrimp dumplings, and they were absolutely perfect — delicate, flavorful, and cooked just right. Each bite was fresh and satisfying without being heavy. My entrée, was the Mongolian beef, and it did not disappoint. The beef was incredibly tender with that ideal balance of savory and slightly sweet, coated in a rich sauce that made it hard to stop eating. To top it off, the drinks were just as impressive. The lemon drop martini was smooth, and perfectly tart. I followed it up with a margarita that was equally delicious refreshing and well-balanced. What truly elevated the evening was the service. Our server, Neil, was super attentive, friendly. He kept everything flowing seamlessly, and made us feel genuinely taken care of. Between the incredible food, perfectly crafted drinks, and top-notch service, this was a standout dining experience. We’ll absolutely be back!

My girlfriend and I came in for a quick meal. They were busy but said we could wait for a little bit or sit at the bar. We sat at the bar. The bartender, Terrell, was awesome, attentive, and knowledgeable about the menu. We only spent like $40 there and the service and food was really good. I got the black pepper chicken with rice and she got some lettuce wraps with chicken. Food was great and the service was awesome.

Kyle was a fantastic waiter. We nev had to ask for drinks. His recommendations were spot on. He made dining at PF Changs great. We will definitely be back!

Take out tonight was a celebration event and the food was burnt with no sauce or flavor and the crab cheese wontons tasted like rotten fish. The portions are very small. The Great Wall in Elkhorn has way better tasting food and twice the size of servings. We typically get more than one meal from our orders at The Great Wall. We did get a full refund when we called to let the manager know our food was horrible and not edible. But we will not be returning to PF Chang's

Chang's offers an appetizer or dessert to people in the Rewards program during their birthday month -- which provides a good reason to visit. My wife & I had a delicious lunch there last week and we were also impressed by the service from our waitress Olivia. Besides that, the restaurant decor with dark wood and Chinese art objects makes for a pleasant atmosphere. I chose the Chicken Lettuce Wraps for my birthday gift. We noticed that the sauce accompanying the Wraps had changed since our last visit. It is now a sesame-based sauce which we liked (we liked the previous sauce as well). For entrees, we got the Chef's Feast and ordered Honey Chicken and Lo Mein Chicken with a side of Crispy Green Beans and House Salads. In short, the food and service were great!

I ordered delivery from here. Food was so greasy it got grease on my top. I was hungry so I ate the chicken low mein. The Asian cauliflower was tasty, but again so greasy I couldn't eat it all. I will not order from here again.

I will not be coming back. My food came out cold. The rice was dry and cold as well. They replaced it, however, the "cooks" should actually be working and not serving out hours old food. That's vile and disgusting. A health and safety concern to eat here. The only good thing about this experience was the waitress and the manager.

I went on a Tuesday evening and it wasn't busy. The server was great but the food was sub par at best. I started with the shrimp dumpling steamed. What came out was a dumpling that was all dried up and covered in sauce and not sure where the shrimp went. They were terrible. I then paid $4 more for the combo rice. The shrimp inside was not cooked appropriately and almost raw. The rice was overdone and seemed to be day old or reheated. Not sure where the few leaves of pork or chicken went. First time ever I wasn't able to finish fried rice. I wouldn't waste my money on this location until the quality of the food gets way better.

I love this look of this restaurant, it's dim and moody; so anyone visually impaired please make sure to bring a light. The food is consistent. This makes me want to come back every time. The flavor is great and they have a great spectrum of spices. The servers seem to love working here.

We got take out from this restaurant and the portion size was extremely small. This small bowl was $23 dollars and my husband could eat all of this in 5 bites...We have had take out from a PF Changs in another state before and the Mongolian Beef dinner combo comes in a large to go container with two different sections, one for the rice and one for the protein. This is extremely disappointing and a disgustingly large waste of money.

Last night we picked up food for our house guest. The rice was undercooked where much of us was hard. it was not seasoned. Our guest said they would never want to eat there again. I have been going to this location since I acquired a shellfish allergy. Even though they had to remove most of the options because of their suppliers not being able to confirm they are shellfish free, I still went to pick something because my friend wanted to eat Chinese food together. The meal was all the way around bad. No taste and under cooked.

I went out to eat here Yesterday Host was Great Server was Wonderful but the food was not up to my standards at least the egg drop soup was thick and slimy the teriyaki chicken tasted horrible and the portion was small the sesame chicken was decent the crab rangoon wasnt done the wontons were the only thing that was actually good but the manager gave us one free slice of cheesecake for the inconvenience but we ended up paying 50 dollars for food we didnt even get half way thru so I probably wont visit here again just based on the lack of consideration of a discount or anything cause we didnt even eat everything we paid for but the Server was very polite & understanding of our situation so I appreciate her other than that i dont really recommend unless your okay with maybe liking your food but the restaurant itself looks nice

We came here with a group of friends for dinner. Our waiter was knowledgeable with the food & drink specials to start. The Mai Tai is refreshing, not strong at all. The Japanese old Fashion has a cool presentation & is tasty! We tried Changs Spicy Chicken Noodle soup that's loaded with flavor, a good amount of chicken & surprisingly mushrooms.... The Crispy green beans were tempura battered and a little oily. They were really good at first, but then I preferred the green beans that didn't have much batter on them-they were a little heavy. The sauce on the side was spicy & went well with it. The Ginger Chicken & broccoli was bland. Red pepper flakes would've been a nice additive. Pepper steak was really good & my favorite of the night!

What has happened to PF Chang's? Quality and taste of food is far from what it used to be. Mom wanted to go for her BD and we were all so disappointed in the food. We ordered crispy honey chicken. Sauce wasn't as sweet as it usually is and it was far from crispy - it was soggy. We had lettuce wraps to start with and they tasted burnt and smoky. The hot and sour soup was the best part of my meal. Was very flavorful. Also had Mongolian beef and it lacked flavor so much that my Dad wanted salt and pepper. We also had the Chang's spicy chicken. This was the worse one out of all of our meals. Flavor was off - didn't taste good at all. My Mom had to ask for a side of sweet and sour sauce to put over it so it would be edible for her. We had the NY cheesecake and we were all underwhelmed. Not very sweet and seemed dry. Wish they would have drizzled the sauce on top of it for more flavor. Service was good. Casey was attentive. Ambiance was fine. None of us will be going back. Better fast food Asian options than this not so good meal!

We are obsessed with their Mongolia Beef and Crispy Honey Chicken. This is our 3rd time going this year already if that tells you anything. Absolutely incredible entrees and we are very pleased.

Terrible. Place was empty. They were doing some sort of inventory and had half of place covered in supplies so not pleasing to look at. Waters sat empty. Food portions were way too small for price. Dishes dirty. Wine glass dirty. Service terrible. Food was cold and dry and took a long time to come out. Manager came by (we did not complain or anything) and gave us free apps for future visit just because I guess which was a nice gesture. I do not see it surviving. It is being run like a low rate chinese restaurant that you get food to go only.

We got takeout and were very disappointed. The soup and crab wantons had an odd taste. The entrees were just okay and the chicken was not very crispy.

I have always been a fan of PF Changs. This time our party of three decided to eat there for lunch on a Friday early afternoon. We did get some edamame for an appetizer which was very good and warm. My Audrey was the orange chicken which also was very good another person in my party got the Mandarin chicken salad and they loved it and the other person in my party got the Buddhist delight which is a vegan dish.We all left full and happy. Our waitress was just fine and I will certainly go back in the future. The only tiny tiny gripe is that when the hostess sat us down at a table and I suggested if we could be moved to a different table she seemed slightly annoyed and didn't respond even after I thanked her. I just don't like it personally when restaurants seat me around huge crowds when there are empty tables everywhere else in the restaurant. Sometimes I just want a slightly quieter meal, with less people around me. At times places are all noisy and I have a hard time hearing my party when we talk....that's all.

My husband and I travel from Lincoln to have the Shrimp in Lobster Sauce. This was both of our favorite dishes and no one made it better than PF Chang's. Unfortunately they got a new manager who removed it from the menu. I understand the much loved Lettuce Wraps are gone as well. Our waiter was very kind and helpful. He gets 5 stars. The options we chose were good but not great. It is frustrating to expect a true treat for a special occasion and then to learn it is no longer available. Guess we need to find somewhere else to go for Chinese meals.

I usually love PF Chang's but I had the worst meal there ever. The seasonal meal - crab and pork belly fried rice should be called parsley rice. I had 2 bites and proceeded to go to the bathroom and throw up my entire meal. I had the server tell the manager and they don't even bother to come over to check. I have no idea how a meal can be so bad that it results in an instant puke fest but P.F. Chang's accomplished it. I probably need to call the health department as something was definitely wrong.

I was on such a roll of great dining experiences and food, then I went to PF changs today alas my streak has come to an abrupt halt. First off I'm a firm believer in giving honest and courteous feedback which I did after I left the restaurant so not to cause a scene with my colleagues. I phoned and talked to the manager about my firecracker shrimp lunch. 1) not spicy 2) used very small, previously frozen shrimp and 3) overcooked the hell out of them making them even worse. Manager says, "we don't serve large shrimp any longer" (would have been nice to know because that's what I expect at a restaurant and wouldn't have ordered it) and said, "I will bring it up with the chef so she can address it with her line" - didn't really say much more than that, didn't really care to ask me how he could make it better or offer anything to entice me to ever come back so, I won't. I can tell you for a fact I can go to a store, buy a bag of small shrimp and make a much better meal than I just paid for. PF Changs used to be good at this location that is a major fail today.

Their food has seriously gone down hill. I ordered pick up and was surprised at the small portions and nasty food. The beef and broccoli barely had any sauce and it tasted funny, plus the meat was basically just one huge chunk of beef and not cut up. Never going back.

Another nearby restaurant had an hour wait and so we decamped to PF Changs. I've eaten in other PF Changs and the upside is you know what you'll get and this one was no different. Food was good, service was courteous and prompt and the price acceptable.

Really good food, good variety on the menu, reasonable prices. A good value. will keep going there.

Visited this establishment a couple times and was happy with the food and service. The second time we visited with a another couple. One of are friends ordered a dish to try for the first time and it wasn't what they expected. The management was so kind that they didn't charge are friends for the dish that they ordered. Very nice of them to give it to them.

I gor back and forth between 3-4 stars. The food is always co sostant and the service is good. I went recebtly during covid for dine in and I think they are ha inf that really well (clever way to allow customers to see the menu with a qr code), all staff wearing masks, etc

I went to P.F Chang's last month with a group of friends and everything was great. We sat down, ordered our drinks, ordered our food and it came out pretty quickly. The food was hot, fresh, and tasty. The service was accommodating, friendly, and fast. If I'm in the area again, I would go and get some tasty grub.

Pf Changs use to be one of my favorite restaurants in town. Every year I came here for my bday, but over the past 5 years the menu has changed and I can't say the food consistency is the same it used to be. I'll highlight the best, the worst and the unique below: The best: CHICKEN LETTUCE WRAPS!! This is hands down the best item on the menu and definitely worth a visit! Also, the ramen and egg drop soup is very good. The worst: the salmon in my salad was very fishy and bland. If coming here to eat, I'd stick to lettuce wraps, ramen & soup. The entrees just aren't what they use to be. The unique: the atmosphere transports you to an Asian culture, and is somewhat romantic with the soft lighting!

Such a great place to eat! Great atmosphere, delicious food & amazing drinks & desserts!!! Our favorite server is Diana! She's outstanding and knows the menu well!!!

went wirh family- appetizers crab Rangoon and veg spring rolls were ok. For main course shrimp kung pao was super salty in some parts and overall no flavour or spice. Chang's spicy chicken was not good at all- it had sweet sauce coated chicken! like orange chicken. We ordered a different dish as we didn't like that, they were sorry about that but charged full amount for both dishes. they did give us a few coupons for free lettuce wraps though but we are not going back.

We entered and was seated right away. We were brought directly to the back of the restaurant at 3:00pm ish in the afternoon. I went to the restroom and returned and thought to myself why are we seated so far back into the restaurant. The waitress was fine. I asked to speak to a manager to say this might be a teaching moment. There is a grand beautiful restaurant to seat people and said I would think that you'd want customers to see the better part of it. She said the hostess was trained to seat customers in sections where the waiting staff was assigned. We'll after that I asked can we get a better seat. She said sure and let us pick. The appetizers can and the temperature was warm on the spare ribs but the potstickers were fine. The food can an my guest had chicken fried rice without egg. It was hot and good she said. Myself I had a beef dish and substituted noodles for rice. The beef was fine and the noodles were barely warm. I would almost think it would be better to go across the street to the Cheesecake Factory or go to Panda Express at that point. Hope anyone after this gets seated well or has a better experience than me. I was last at P. F Changs in Phoenix AZ. It was a good experience for me and before that we lived in the Chicago IL area and went to the P.F. Chang in Woodfield Mall. IDK what happened here.

Forget that it's over priced, focus on that it was fairly crappy. I guess I have gotten to an age that I expect when I pay for professionals to prepare a meal for my family and I, I expect it to be better than, or at least as good as I can cook. was in the mood for veggies so I ordered the signature lo mein. What veggies?? It was just lo mien. if I only wanted pasta, I would have asked for that. There were a couple julienne carrot pieces and some other small thing, but was HORRIBLY disappointed. Spouse said the spicy tuna was good and son said broccoli beef was OK. Chicken Lettuce wraps were still pretty good. But I still can't get over that a veg entree has no veggies. Just messed up. The sauce was nothing to discuss.

Food was ok, was not hot and could tell it had been sitting under a heat lamp. Our server, Diane, was not a good waitress at all. She didn't ask us how our food (wonder if she knew it was cold) and forgot to bring our pan fired dumplings out. Then she took a plate that I was very clearly still using and almost spilled soy sauce all over me. The host also seemed annoyed when we came in. The floor needed swept and the music was way too loud. Over all I don't see myself coming back to this location for awhile.

P.F. Chang's is an upscale Asian restaurant (primary focus is traditional Chinese) that also serves other Asian cuisines (Ramen, etc). They have very clean facilities, good service, and a large drink menu. From a pure food perspective, I thought the food itself was fine/average. It's fairly standard American Chinese cuisine, not really any different than your local Chinese restaurant. The standard Chinese dishes are primarily focused: beef and broccoli, sesame chicken, orange chicken, lettuce wraps, etc. I thought the food itself was fine. Overall, I wouldn't go back to PF Changs but I can see how this might appeal to people who want to get drinks and dine at a nicer atmosphere than your traditional Chinese American restaurant. The value comparatively is horrible- expect to pay $15+ for a meal you could get for less than $10 at Panda Express. The quality isn't much different.

I'd never been to PF Chang's until this year but have been back twice now. On our first trip, I had the famous lettuce wraps. All the ingredients were fresh but I'd expected more flavor from them. They're also not the easiest thing to eat, so heads up on the mess. I was quite jealous of the kids though. The bites I stole from them were great! The kids ordered their meals again on the second trips and I ordered egg rolls. They had the right amount of filling and tender yet crispy outside It's an more upscale take on Asian food with fresh ingredients. We'll be back in 2021.

What they lack in flavor they charged in price. It was obvious they were going for a high end Chinese restaurant (especially from the high prices) but it was just ok. Also- the subpar fried rice is an extra $4 charge. There is much better Chinese food out there. I wouldn't recommend.

PF Chang continues to offer what you would expect on their menu. No recent updates or changes. Service is good, food tasty, very pricey for what is offered in the portions.

Stopped in for dinner on a Saturday night, despite the early 5 O'clock dining time and COVID the place was pretty busy. They are doing a good job with cleaning, having hand sani available and wearing masks as well as social distancing. I'm feeling old looking at how long this place has been around and to think its been about 20 years since I've been here. I really cannot say the place is great, but I believe it is a good solid option with nice variety and we all enjoyed our meals. They have a good gluten free selection that suits my wife and some fun cocktails on the menu. I cannot help but chuckle that the Great Wall of Chocolate is trademarked. I might have to try it sometime. Who doesn't love a large piece of chocolate cake? Not sure if I'll be back anytime soon but surely at some point in the future.

My husband and I were trying to decide on where we should go for lunch today and landed on P.F Changs. We have always enjoyed their frozen chinese dinners from the grocery store, but realized today that we had never actually eaten in the restaurant!! I wish we had kept it that way... We ordered the sesame chicken, the sweet and sour chicken, edamame, bbq pork spare ribs, the kids chicken fried rice and the chocolate cake for dessert. The chicken in the adult entrees we ordered was mushy and way over cooked. We also felt that they strongly lacked in flavor. I was entirely disappointed. The kids meal was underwhelming. The rice was dry, the chicken could have been mistaken for beef jerky it was so dry and shriveled up, and the fruit side was a JOKE!! It came with one little piece of mandarin orange, 2 slices of old mushy strawberry and one blue berry... what???? The bbq pork spare ribs had decent flavor in the sauce but the ribs were really rubbery and chewy which ruined any good flavoring the sauce gave. The only two items that we received that were even close to decent were the chocolate cake and the edamame. And even then they both were underwhelming. I don't know about any of you... but when I spend $80 on food + 20% tip on lunch for a family of 3, I expect more. I wouldn't waste your money here like we did today. We definitely will not be back!!

Tried the Sea Bass for the first time here and it's now my favorite menu item! The Chicken Lettuce Wraps are also always a favorite.

The follow up from PF Chang's after submitting a Yelp review was far below satisfactory. The experience my family had was enough to convince us not to return. There was a bug that was about 2 inches long and the server responded by squashing it on the wall and saying 'oh that's weird' besides the fact the food was sub-par. Really disappointed with the follow up from our experience. It was nothing but in-genuine and a restaurant chain copy and paste. Very disappointed and will not be back.

Was looking forward to going here. Seth was a good server. Food was presented well. Unfortunately my husband ordered the beef fried rice. It tasted bitter. I think maybe the food was tainted from stain/paint/chemical. I say that because I had gone to the restroom and it smelled freshly painted. THEN at the end of dinner there was a bug crawling on our table. I told the waiter and he came over and squished the bug with a napkin. Attached here is a pic with the bug.

Hadn't been to a P.F. Chang's in a couple years but was looking for a place to go after celebrating a birthday at Top Golf. Was sadly disappointed in the food and service. Service wise - our server was not personable at all, seemed very rushed, and even though the mask mandate recently expired and most of the other staff had masks on, she did not but should have based on how in-our-face she was. Food wise - very unimpressed for the price we paid for the portion size we received. Two of us ordered the Buddha's Feast, and we each only had about 6 small pieces of tofu in our meal and two pieces of broccoli. The main ingredient was the green beans. The kids meals looked pretty sad for the price. I usually get the tofu lettuce wraps but passed on those since they are now $9.50, for an appetizer? Will not be returning to this restaurant chain anytime soon unfortunately, based on our experience at this location.

Today was my first visit to PF Chang's. Our favorite server, Jeremy (Chubbs) came here from Red Robin, so we decided to come here for Father's Day. As it so happened, it was a good choice! Also of note, they have a good gluten-free menu here, which we used. I had the hokkien street noodles, with the wife having chicken fried rice. Both of us had the egg drop soup. The hokkien street noodles were very tasty. Each flavor was distinct, yet not one ingredient overpowered the other. With having changed to gluten-free, it was nice to be able to have Asian food again. The egg drop soup was well-seasoned, while not being spicy at all. When I need some comfort food or when I (or the wife) are sick, we will have to order delivery via GrubHub. Because we know Jeremy from before, we knew that he would treat us right, and today was exceptional, par for the course. I think my wife and I have found a new favorite spot. Of note, PF Chang's is a couple notches above Red Robin, which I greatly enjoy. Makes the atmosphere much more enjoyable.

We have noticed changes in the way service is provided, but our server Diana provided extra help and attention with our order and helped make our experience even better. Our lunch was delicious as always! We will return soon.k

This is by far, THE BEST Asian Cuisine that I have ever had. It may have been the best ever I've eaten. Pandemic and all I would 100% recommend anyone to try this.. BUT BE PREPARED to go back for more! IT'S THAT GOOD!!! I am thrilled to know that I can go to a nice place and not have to pay a lot for GREAT food. Large portions & so full of flavor. Once again, I will return and refer!! I don't refer often, but this place deserves it !!

My husband got the crispy honey chicken and there was nothing crispy about it. He said it wasn't very flavorful or good. I got lettuce wraps with very little rice noodles ( sticks) and I asked for extra . The last time I got lettuce wraps the iceberg was disgusting . Did you know they tie up those lettuce bags a week at a time ? So you might get lettuce that's brown . Mine was and they still put it in my to go order. We are giving up on this place. Too inconsistent . I would choose another place if I was you!

Good quality takeout packaging. I try to primarily support locally-owned business, but the chains need love too. Grabbed Bulgogi lettuce wraps (seasonal) and classic chicken lettuce wraps to go. Their rewards program sends you a free app/dessert for your birthday, so one was free. When I ordered I was surprised to see that I could request extra lettuce cups for free and get the crispy rice noodles on the side. Everything was packed up very well so that it stayed restaurant-quality, even if reheated for leftovers

My nephew asked me to take him here for his birthday, and I am glad I did! The food was great and we both had a good time. Our server Diana was on point, thanks girl!!!

I travel a lot for work and sometimes having dinner out of town you just want to be in somewhere that's comfortable and you know exactly what you're getting. Having a nice drink and dinner at the bar at P.F. Chang's as always just that. The food is consistently good the service is always decent and the wine is excellent... Well maybe that's just the wine talking.

The WORST delivery experience EVER. Half our order was missing. The restaurant admitted it was their fault. While one half our meal was getting cold, Sam from PF Changs said we needed to place an order for the missing items again and that Grub hub would not charge us. Sam offered to give us a free dessert, which wouldn't work because we're gluten-free and they don't have gluten-free desserts. When we asked for a gift card as compensation for the trouble, he said they don't so gift cards. In the meantime, Grub Hub wouldn't take the order because our bank flagged our card for too many separate purchases to the same place in too short a time. Sam said no one from the restaurant would drive the two stinking miles to our home to deliver to us. Not the manager nor anyone else. We're home sick with the flu, so going out to get the damned food ourselves is not an option. We did get an order through on PF Chang's website, but...THEN when the 2nd delivery came, it had NO cutlery AND we were charged for it!!!! This whole ordeal took OVER 3 hours from the start of the initial order. This was NOT made right, and we will make sure everyone we know is aware of how far PF Chang's WON'T go to make THEIR mistake right and satisfy a VERY unhappy regular customer. We've been there many times, 3 or 4 times a month. We won't be back. Update 12/13/2019...being thoroughly p.o.'d, I called the restaurant again...my husband was far too ill to have to try to deal with them again. I spoke to Whitney. She said she would refund the entire order and send us a gift card. The refund for both orders was done within the hour. We'll see if a gift card shows up. I was not easy on her after 3 hours of waiting for food and now having cold food and only one set of cutlery. She kept her cool and was very kind and responsive. Kudos to her for handling it like a pro...but I'm still not inclined to recommend PF Chang's again.