P.F. Chang's

1st time ever eating at a P.F Chang...never again!!!Sat down at 6:06 didnt get our soup until almost 6:50, salad was after 7. We never received our entrees until 7:50 to which my chefs feast meal was wrong. I ordered the Mongolian trio, which by the way I paid an uncharted for, as well as an appetizer upcharge...I will provide a Pic of what I received and what it looks liked online. I told the waitress my order was wrong and she proceeded to tell me it was right but she wasnt sure because she didnt plate it and she was new! Now what if it was something I was allergic to! Anyway I again told her again when she came back I thought it was wrong as I ordered the Mongolian trio, what i got looked nothing like what i looked up and i showed her the picture...this was was fried and dried out , no broccoli in it. I tried one bite and it tasted off to me. She got the manager and said it looked different because I somehow got a gluten free meal which I didn't order. I told her at this point I didnt want another and she insisted they put in another order and it would be right out. Also she apologized for the wait thus far and said it was because they had a lot of to go orders. I would think you having customers sitting there that you would take care of them first...no such luck. At the point we were in the 8:30 range again I asked someone else for the manager amd said I didnt want the meal we all just wanted the bill and to leave..the 4 of us had over an hour drive home. The manager never came back at that point. A girl, not our server brought my food in a to go bag, and said the manager would take things off our bill and come back. 20 more freaking minutes, she came over, drops us a bill down and says I comped the chefs feast. So our chefs feast was about $49 right, she took 37 off the bill but then charged me for the Mongolian trio that was in the bag I didn't even want. My other 2 friends got 2 of those 18 dollar meal things and we all got water. My wife got teriyaki chicken as part of my 49 meal feast...bill was somehow still over a $100. We went to pay and we were trying to figure this bill out and the manager very snotty said I can tell by your face that you still aren't happy! We voiced our concern on the bill she grabbed it and our card and left. Came back it was $88 bucks and she said I could tell you weren't happy so I took more off...merry Christmas....hahaha wow thats customer service! She then told us our waitress was in the back having a panic attack and probably wouldn't be back out and or probably wasnt coming back out at all! The poor girl had a bunch of complaints over kitchen. Tonight apparently and was taking the brunt of it. Thats quality management if the poor waitress is getting yelled at for the kitchens fault. Bit of advise if you have takeout, maybe have dedicated cooks for just that! As for pf changs in destiny I will never eat there again, and I hope you take a look at what management is doing to that place as im sure your going to have more complaints than just mine tonight and in the future! Oh and your bathroom is filthy and there were no paper towels or soap to wash your hands, so I would hope waitstaff was washing them

Very flavorful food! The dining room was very quiet. Our waitress was training a new server. I wish she would have taught her to refill water glasses. They did a check back when we got our food but didn’t see them until they brought the check. They missed that one step.

There’s only like one PF Chang’s in my home state so I haven’t been to one in years. When visiting our friends recently in Syracuse, we decided to come here for dinner before going to a concert. Wow, PF Chang’s has really fallen off. Easily the best thing was the garlic soy noodles. That’s not saying much. The Mongolian beef was decent, the hot and sour soup was ok but a little funky but I honestly did not care for anything else. My gf and my friend said the margaritas they for were really good and the service and atmosphere were great but I just don’t know if I’d ever go back to one.

Jules and her trainee were amazing and made my birthday dinner with my family fantastic. They were very accommodating and knowledgeable about the menu items. Thank you for a great birthday dinner!

I haven't been to PF Changs in a long time and I was pretty disappointed in the food. It honestly tasted like panda express quality. The drinks and the egg drop soup were delicious and the service was great. But the food was just not great.

Wendy was our server and she was amazing!! She was polite, helpful and on point with our whole experience. Thanks, Wendy!! You rock!

We had such a great time eating at the bar and Shannon was amazing. Having been a server in the past, she's a rockstar when it comes to being attentive and multitasking. I was surprised how she could handle the entire bar area and a few tables in the dining room and our drinks were never empty and the food was served hot by her and another server or manager. The Mongolian beef with extra sauce was so tender and juicy and the pan-fried pork dumplings are ridiculously good. The food tasted so good and was exactly what you expect from a PF Changs every time! We live up north and sometimes go to the Rochester restaurant but the service made the difference in our visit this weekend! Shannon was buzzing around and smiling the entire time. Pure rockstar!!!

What happened to PF changs? The food quality and quantity was poor. I ordered the spicy changs chicken, and that looked like soup. They added tons of sauce and.barely any chicken. The rice had a smell and the chicken is weighted and 3oz is their max. I complained and the waiter apologized and said thats how it is, and offered nothing alternative. Cleanliness was bad, the tables, floor and utensils were dirty.