Corey A.
Google
This review has been six disappointing and disheartening months in the making.
4/30/25: I ordered a chocolate HS graduation cake for my son. I included instructions & photos (attached). I explained the high school part was important as my son did not want it to look like he was graduating from UT.
5/31 morning—I pick up the cake. It's sloppy. Icing is dented, UT is crooked, and the handwriting is difficult to read. Even worse, there is NO HS logo or mascot. When I pointed this out, he takes out the picture reference to argue but then has to apologize. I had to leave, so I take the cake and hide my disappointment from my family.
5/31 party—We cut into the cake. It's vanilla. I text, and they say sorry. They want to talk to make it right.
6/1—He offers a 30% refund on the cake and to make a chocolate cake for my son.
7/16 through 7/14—I check on the credit to my account frequently. Nothing.
7/11—He offers to send the refund through cash app.
7/20—Still no refund. My graduate started a nonprofit years ago, so I offer making a donation instead since they can do so directly off the website. They agree and "love" the idea.
7/20 through 7/31—Still no donation. I checked in frequently and always got, "sorry, we'll do that asap."
At this point, I worry they can't afford the refund and since one of the nonprofit's struggles is visibility, I offer the alternative of making a reel that will spread word to people who may need help. They agree.
8/2—He tells me they are under contract and will do the reel after. It will be a couple of weeks.
8/23 through 10/17—I frequently check in. Lots of promises but no action.
10/17 through 10/20—We set up a call, he forgets, we reschedule, & he forgets again. We finally talk, and I let them know that if the nonprofit isn't something they can support, they can make the refund originally offered. I'm assured they "definitely believe, especially because it's helping kids in our community" and the reel "will be done this week or the next at the latest."
11/12—I stop by the store. He is not there but I leave my card with an employee and ask for a callback.
11/17—I text, "I'm done."
11/25--I post the review. 4 hrs later, he calls, apologizes, and says they want to do the right thing and will make the $100 donation AND do the reel for the charity. He explains how the review hurts their small family business and asks if I'll take it down. I offer to write an update instead. He agrees and promises to make the donation that night. That doesn't happen.
11/26 8am—He calls to repeat how the review hurts them. I reiterate that was true and add that he didn't make the promised donation the night before. He agrees but asks if they did the reel and made a $300 donation, would I be willing to take the review down. I abhor the practice of taking down reviews in exchange for compensation, but after calculating $300 would buy 100+ meals for kids in need, I agree to take it down if they do BOTH, explaining how important the reel is. They make the $300 donation. I suggest Giving Tuesday, 12/2, to post the reel. He replies, "she really wants to do it" and "that would be perfect."
12/2 morning—Nothing. I ask for an update. He says he'll check with her.
12/4 evening—Still nothing. I text that I'm starting to feel ignored (again) and that I will NOT put myself through this (again). He texts back, "No ma'am I apologize. It will be done. You will not have to reach back. I will take care of it" and "Will definitely get back to you tomorrow morning with the date of the reel."
12/5 morning—He texts saying, "we are figuring out a date" and says I'll hear back "for sure by later today." Doesn't happen.
12/6 morning—He texts, "we are just waiting on a confirmation for something to lock in a date" and "you will definitely have a date today." Doesn't happen.
12/7—I'm reposting the review I never should've deleted. Providing 100+ meals for kids swayed me, but I'd rather refund their donation than deal with them again. I will personally donate $300 to make up for the loss of the 100+ meals.
