Phillip Ashley Chocolates

I was thrilled to order from a minority-owned chocolatier. I had been gifted his chocolate once and enjoyed it so much. I ordered three boxes as thank-you presents to colleagues, and although I patiently called and emailed, I did not get a response. When he finally responded, he said that he was short-staffed and would have it out next week. Then, when it was not sent, I emailed again, and he said that he had been sick. This was four weeks into my order, so I requested a refund, which he agreed to provide. However, he did not send my refund. I went to my credit card company to ask them not to pay him and return my money, but I only received $200- $ 300 because he lied and told the credit card company that he had sent the chocolates. He is not to be trusted.

SO WORTH THE WAIT!! Pre-ordered the Taste of America chocolates in early spring, with an expectation of a July delivery. Due to production and shipping delays, I didn't receive them until yesterday (Sept 9th). Phillip Ashley Chocolates did an excellent job communicating throughout the process, so I didn't feel forgotten. Living in Hawaii, I was worried about the heat, but the shipment arrived quickly and perfectly intact. The packaging is beautiful and patriotic. The chocolates themselves are gorgeous and delectable. I absolutely love the creativity and depth of the flavors. I will definitely be ordering again. HIGHLY RECOMMEND PHILLIP ASHLEY CHOCOLATES!!

WOW!!! I had been wanting to come here for a long time but couldn’t justify adding fancy quality chocolates into the monthly budget. Well, they had a sale and I ordered online. Pick-up in person was easy and fast…my order was ready in around 2-3 days. These chocolates were worth every dang penny! Loved the unique flavors, flawless presentation, and quality customer service. The Taste of Memphis box would be such a wonderful gift for any chocolate lover…or in my case just a treat for yourself. My only complaint is that I can’t just show up at the store and make a chocolate selection from a display counter, but I’m sure there is a way to make your own box online. I will definitely be back!

First...let me say that I have not eaten them yet. Ordered in January...called last week as I had not received my order...was told that someone would call me back this weekend after repeatedly asking me if I had received anything and telling me that they had been worming very hard...Nope...then I received an email yesterday 4/21/21 that they had been delivered. First let me say...opening that box is magical and mystifying. Each box of turtles was packaged inside of a Styrofoam pack that was vacuum sealed and contained three ice packs. Even though they were on my porch overnight they were ice cold when I opened them....and when I opened them..they were huge..not uniform...and you could tell...hand packaged..not put together by a machine...but by someones aunt or uncle...nothing but LOVE...I respect that level of commitment in these days and times and understand why his huge number of orders took so long....seeing the size if these gave me a new found respect for Phillip Ashley and his team. I simply cannot wait to enjoy them with a nice glass of wine. If you are thinking about cancelling like I almost did...do not...small businesses need the support and when you see the level of time and love placed into your order...I know that I sincerely appreciated it...cannot wait to taste. The lack of star is for the delay but the communication was excellent.

How can you justify taking more orders when others haven’t been fulfilled??? My dad placed an order December 20. He has been waiting since then! It’s July!!!! He has gotten a bunch of emails regarding delays. Of course, it’s understandable that business started to boom after Oprah, but only to an extent! My dad was even in Memphis from Indiana this weekend for the holiday and just thought he would stop in to pick them up since they still hadn’t shipped, only to find a sign that said they are only taking online orders! He has been very patient up to this point, but that is quickly dwindling. He can’t even get a response back from this company for a refund or to figure out what to do about his order! Supporting black businesses can be hit or miss! I’ve noticed they like to clap back on bad reviews, but the point it we gotta do better!

Just go for the “hot sauce” and the “collard greens”. They were so delicious. The amount of sweetness was perfect the crack when you bite in was perfect. I was nervous to order in the summer, but the chocolates came in perfect condition. The packaging is amazing. Although they came about a week and. Half later than my expedited order, they were definitely worth the wait.

I’m echoing what other reviewers have mentioned about online purchases. It’s been a week and nothing. I emailed them asking about the order and no reply. I should have done my research and look for a more reputable business to send a gift to my godparents. Do not support this business. Can’t attest to their in-store experience but do not shop online on their website! Edit (21/11/23): I’m happy to announce that the chocolates finally arrived! After almost 3 months 😂 So I decided to email them again just for fun to see if they would respond and they did! They shipped the chocolates out immediately. Recipients enjoyed the chocolate. They look beautiful. To all those who still have undelivered online orders, try your luck by contacting them! They may reply and send your order…eventually!

Gorgeous to look at, unbelievably delicious chocolates. I know Phillip Ashley Chocolates got slammed with orders (7,000 of them overnight) after the ABC News story about them. Scaling that fast has got to be tough for any small business, but these chocolates are worth the wait. They were a gift, and arrived a week and a half later than planned (apparently), so plan accordingly for the time being. But they've staffed up, so I'd anticipate a smoother delivery process in the future. The flavors are varied and exotic, and every one of them has so many different notes. Do yourself a favor and buy these chocolates for yourself at least once! "Wonder Woman" is my favorite. My teenager loves "Burlesque."