Ellen T.
Yelp
This is a new location of an established brand, but they need to get the kinks worked out. I usually to to OCF in Fairmont, but the half marathon caused street closures, so I decided to try Philly Bagels. The location is much bigger than Chestnut Street, so dine in is a nice option. It's also new, so very clean and bright. However, there was a mistake in my order. It was easy to understand how what I said could be misinterpreted, but I didn't figure out the order was incorrect until I got all the way home. I walked back and the item was replaced and the staff was polite throughout, but instead of just saying sorry, handing me the new item and either returning the difference I was owed (or giving me another bagel to make up it), they explained (very politely) how what I said led to the mistake. No way for them to know this, but I wasn't feeling 100% and I just wanted to get in and out. Mistakes happen all the time. How they are handled makes a big difference.