Philly Pretzel Factory

Place was busy in an otherwise empty strip mall of specialty shops! The staff was super friendly and the service was fast! The food was fresh and hot and Soo yummy! I will be back!!

My daughter and I visited the Philly Pretzel Factory last night for the first time. The store is immaculate clean and everything is brand new. The staff was busy at work but they all were smiling and greeting everyone as they walked in. I took several minutes to look at the menu and all of the fresh, hot pretzels being loaded into the large display case. As I stood in line, one of the employees offered three of us a free pretzel to sample and I was impressed. Excellent texture and flavor. I'm not much of a pretzel connoisseur, but I can tell you that this was the real deal. I decided on the cheese steak pretzel. After my daughter ordered I was informed that we were "good to go." I was puzzled, but the cashier told me that their card machine wasn't working and that this one would be on them. I couldn't believe it. They turned a disaster into an opportunity that has made me convinced that their focus on customer service is their first priority. I didn't want to wait to get home to eat, so I ate in the car. Let me say, best pretzel ever. That cheese steak pretzel has become my favorite new treat. I cannot wait to return. You all knocked it out of the park! Thank you so much.

Owner is great and has wonderful customer service. They seem really happy you are there however these are not the pretzels I really like. I like the ones from the mall covered in butter lol. Not my kind of pretzel but still great place.

I'm from the Philadelphia area and this brand is by far the best soft pretzels you can get anywhere. In this store the staff is always friendly and courteous. I really hated driving to Myrtle Beach to get pretzels.

Pretzels fresh out the oven were an excellent treat. Crispy on the outside with just enough salt. Tender and doughy on the inside. Just like I remember as a kid when I grew up in St. Louis. Used to buy them from a local vendor.

Customer service seems to be their #1 priority! Of course their menu is the perfect comfort food!

Maybe its just me and im used to the buttery pretzels, but These were super dry...not for my taste. Giving a 3 star because i will say the staff was super friendly and fast.

First time having a. Pretzel this way . It was very good . Didn't care for the cheese sauce . Also had the pretzel dog , it was great ! I recommend it 😁 .