Michelle J.
Google
Rude. Rude. Rude. When I asked if they had a charbroiled option with the pho, the owner raised his voice, pointed his finger at me, waved it and told me to never order it like that. He said in a loud tone “don’t do that.” It was rather embarrassing and maybe he was offended because he proceeded to tell me not to order it like that. Ever!
I was embarrassed, because the entire restaurant can hear and he yelled at me in front of my child.
He mentioned other guests ask for the charbroiled meat too. Apparently he gets angry when you ask for this option. Honestly, if other people are asking for it, maybe it should be considered.
He returned to ask if I had been to this place before and I said yes, and he continued with the pathetic scolding again.
He did not return to refill my water and never asked how we were doing.
Poor service. Rude dude. Bad experience.
BUT wait…it gets worse!
As I go up to pay I said, “let me ask you a question: if I were a man, would you have spoken to me that way?” He couldn’t answer me with a straight response. He said, “ No, I speak from the heart cause you can never ask for it that way.” I became very stern because he couldn’t answer me with a straight yes or no. I told him that it was embarrassing and I was simply asking if he had that option and that I didn’t need to be scolded about it. He kept trying to justify his tone and why I deserved the lecture about how it should be served. I get his passion behind the dish, but to humiliate your guest in your restaurant?! I then said, “ if my husband were here I don’t believe you would have spoken to him like this.”
His voice rose even higher and in a threatening tone he said: “Bring your husband here.” Ummmm what?
I said you know after this experience I don’t believe I should have to pay for this meal after how you’ve been treating me. He said, “go ahead and go, that’s what you want that’s who you are.” He proceeded to walk away into the kitchen and I lectured him back about how he is treating me as his customer and how I asked a simple question that seemed to offend him and he was being rude. I was like, I shouldn’t have to pay for this. He said go and said nothing else. I waited a few seconds, grabbed my bag and told my daughter, “let’s go.”
She heard him say go.
Halfway out, he YELLS at me again, this time with more force, yelling that if I leave he will call the cops! Did he not tell me to go???!
I waved my card at him and reminded him that I was there to pay with my card in my hand despite the terrible experience and him embarrassing me. I stated I didn’t think I should pay and he was the one that said go. He proceeded to humiliate me in front of the entire restaurant, still yelling, while my little girl is watching her mom get threatened by this owner after he said. “go.”
I paid my bill in utter humiliation. To have this owner scold me, degrade me and then yell at me in front of everyone is a disgrace to this establishment.
As I paid I reminded him that all I asked was a question about a food option and that he didn’t have to scold me. We’ve had pho everywhere and this option is always available so I was simply asking if he had it here. He said I had given him attitude. Well heck, after he scolded you the first time, would you sit there all nice and sweet?
I reminded him again that when I asked him all he had to say was, “ we don’t have it here” instead of humiliating me for asking.
I asked if he was the owner and he said, “yes.”
After the bill was complete he actually said, “thank you.” Are you serious?
And all I could think was: Thank you for an awful and humiliating experience in front of your guests at your restaurant and in front of my daughter.
Awful experience. Think twice before dining here.
Think about this experience and how he humiliated a mother in front of her child. He didn’t care and he told me he didn’t, and that’s not how to run a business. What a shame.
All he had to do was apologize for scolding me and belittling me.
