Gabe S.
Yelp
TLDR; the single most abysmal service I have received up to date. Were it not for the rather decent food, would be receiving 1 star.
So where to begin.... a group of us arrived at the restaurant at around 1PM. We were seated promptly, but had to wait approx 7 min to get glasses of water and another 5 min to get a set of menu, which we had to ask for. For reasons unbeknownst to us, our server thought 2 menus would be sufficient for a party of 7 (math is hard). Anyhow, after a quite a bit of turmoil, we ordered our food, which consisted of 1 order of chicken wings, 1 order of egg rolls, 1 order of spring rolls, 5 orders of pho, 1 order of egg noodles, and something else which I can't remember right now.
About twenty minutes had passed, and we were still sipping water to satiate our hunger. A table next to us, who arrived slightly after us, was already enjoying their appetizers - chicken wings and egg rolls, the same ones we ordered. Yet, we had to wait another 5~7 min for our appetizers to arrive. Also, spring rolls did not arrive for another 20 min (the waiter who took our orders, had apparently forgotten about them...)
After our appetizers, we had to go into another waiting period (roughly 20 min)for main dishes. They began arriving sporadically, without any uniformity. One dish, in particular, had not arrived for so long that a friend of mine decided to cancel it. At that point, almost all of us were done eating, and anyone in his position would have done the same.
Now, it is true that there were quite a bit of large groups that arrived at the same time as ours. However, that does not explain why our party, in particular, received such a horrendous service. The only reason this place is receiving 2 stars is because to our surprises, the food tasted quite nicely (although in retrospect, I'm not sure if it was because we were famished from the wait and anything edible at that point would've tasted like a Michelin quality, or the food genuinely was delicious). If it were any other restaurant, I would give this place another go at it, but in all honesty, I do not want to have to go through the same service.