Sonia P.
Yelp
The only reason why I feel bad writing this review with such a low rating is because the food is good and it is a local spot.
I want to believe that this is a one time event, but I cannot excuse the service I received yesterday.
I've ordered for pickup from Pho Aimie before and these always got our order spot on for the most part. I picked up my order (which was more expensive than usual, but I figured that was due to inflation) and realized when I got home that they have given me someone else's food. We have the same name so the mix up was understandable.
I came back to the restaurant, explained the situation, and asked if they could make my order. They took my order, to which the waitress said not to worry because she will pay for my meal. I was confused, I had already given them MORE money than what my order is worth. Management was not willing to comp the meal that THEY messed up on. I explained to the waitress that no one will be paying for my meal because I will not be charged extra.
I received my order, but when I got to my car I realized they forgot half of my order was still missing. I went back inside and asked for the other half and after waiting the manager asked me to pay. I explained to her that I've given them $41 for my $30 meal already and there is no way after messing up my order twice they're going to have me pay again.
She apologized and said she understood.
Again, the food here is good! The service wasn't the best, but I can't blame that on them entirely, It was a stressful situation.
Hope in the future they don't expect customers OR staff to PAY for mistakes.