Hector G.
Google
My wife went to Phở Băng on W Walnut St with her friend on December 6, 2025, and it turned into one of the most DISGUSTING restaurant experiences we’ve ever dealt with.
While she was eating her pho, she suddenly noticed there was a bug in the soup. Not on the table, not on the floor – actually in the bowl she was eating from. She had already taken multiple bites at that point. She stopped immediately, and they took the bug out of the bowl and set it aside.
The photos attached are from after the bug was removed from the pho – you can clearly see it sitting there. Just imagine realizing you’ve been eating around that.
On top of that, there was another bug at the front counter where you pay. So in one visit, there was a bug in the food and a bug at the register. That doesn’t exactly scream “clean, well-maintained kitchen.” It honestly made both of us feel sick just thinking about how many issues there might be behind the scenes if this is what’s visible.
What makes it even worse is how it was handled. Even after all this, they still charged for the friend’s soup, the eggrolls, and the drinks, as if this was just some minor inconvenience. Once there’s a bug floating in a bowl of soup someone is actively eating, the entire meal is ruined. You don’t trust the food anymore, you don’t feel safe eating anything else from that kitchen, and you definitely don’t feel good about paying for the rest of the meal.
We will not be coming back here, and I strongly caution anyone thinking about eating at this place. Food with bugs in it, another bug at the front counter, and then still charging for the rest of the meal is beyond unacceptable and honestly just nasty.