Semaj Floyd
Google
My experience at Phở Bang Restaurant today was distasteful and disappointing. I arrived to pick up a DoorDash order and was completely ignored upon entering. I stood at the counter directly in front of an older female staff member (who appeared to be a grandmother), and she didn’t acknowledge me—not even a greeting. Instead, she began chatting in Vietnamese with another employee, disregarding my presence entirely.
When I politely showed her the order on my phone, she barely looked and snapped, "Not ready yet," with a rude tone and no eye contact. I stepped outside and returned after about 10 minutes. Again, no communication, no update, no eye contact—just more dismissiveness. When I asked kindly for a status update, she swatted her hand at me like I was a nuisance and repeated, "Not ready yet!"
As a delivery driver, I understand things get busy. But basic courtesy and respect should still apply. Her behavior was not only unprofessional but demeaning. What’s most troubling is that I noticed her warm and friendly demeanor with white customers, while I—a young Black woman—was met with hostility and indifference. I truly hope this wasn’t racially motivated, but the pattern is hard to ignore, especially after reading other reviews describing similar experiences.
To other Black customers: be aware. This establishment may accept your money, but it does not appear to value your presence.