Chelsea O.
Yelp
I was far away from home in New Orleans, pulling license plates off my totaled car after having dealt with a food-poisoned boyfriend from 4-10 AM when I left for work, so generally having a crap day, figured I'd get us some pho while I was in New Orleans East.
There are no vegetarian or pescatarian soups, my only option as a non-meat eater was a grilled shrimp bun. Kind of bummed me out, but whatever, as long as there's something I can eat. Ordered that and a brisket pho for Sir Pukes-a-Lot. Minimal atmosphere and all that in the actual restaurant, but you're getting Vietnamese in the East for the food itself, not for the decor.
The manager ran my food over to me when it was ready, as I had taken a seat at a table, I said thanks and left, drove 30 minutes back to NOLA, and goddammit, my food wasn't in the bag. I hadn't eaten since the day prior, as I left my own job early and without shift meal to pull my plates off my car before the lot closed. I was somewhat irate, so I called the business in hopes that they would rectify it in some way, as it's frustrating to hand someone $10 to NOT give me the food I ordered.
The only thing they offered in response to their error was that they would "remember me" when I came in next. I explained that I lived 30 minutes away and have NO REASON to be in New Orleans East, not to mention that I'm car-less for the moment being. I'm not going to drive an HOUR within the next week or so to get stupid bun. I asked them to send me something in the mail that I could present the next time I was over there, as I anticipated it being within like, six months, but not soon enough where they would "remember" me. I have a dumb facial piercing, but I don't have a tattoo of an orca whale on my forehead or anything. I certainly wouldn't remember me. I asked to speak to a manager and was denied that? Really shoddy customer service after having acknowledged that "the manager forgot to run [me] the rest of the food." In retrospect, I should have asked them to write down my name and I could present an ID upon my next visit, but I doubt they would have cooperated with this idea either.
Boyfriend said pho was "okay."