Kenny T.
Yelp
Ah.....hate writing this review, but I must share my latest experience.
Just like my last review I wrote around a year or two ago, this place used to open until 0400am, but after everything all back to normal, they now open 24/7
Normally no problem getting in and getting your food and I been many times due to my late working hours.
So last night which was Saturday night around 0230am, I walked in, almost all the tables are filled, I saw a table, I sat down.
Nobody come by to say Hi, what to drink, nothing, that's fine, I see they are very busy, I did my usual, I scanned the bar code, ordered my food online with my table number.
I sat there for 20 minutes, nobody stop by or at least bring me a glass of water.
Also a single guy sat next to me, he came out the restroom, immediately got service, got his glass of water, got his food within 5 minutes, the guy literally sat at the next table, I know their server saw me sat next to him, still giving me no attention.
Okay, no problem, maybe they really don't see me or don't want to see me?
Also couple of times I saw one of the server acted like a manager, not sure he is or not, walked in front of my table, talked to the kitchen staffs, and still pay me no attention, now this is during the 20 minutes I sat down
Waited...waited...waited...nothing, so I got up and walked out.
Now I understand business got slammed sometimes, specially on Saturday night and they short handed, I understand all that.
That's why I sat down myself, I ordered myself through the app, I didn't bother to call anyone "Hello! I need service here"!! I give them time to notice me, help other tables first, no problem
But for 20 mins not one and NOT ONE person person stop by at least giving me a class of water? Or even just say Hi?
Sorry, but that's not acceptable
So my advice to the business owner
If your staffs cannot handle the restaurant full of people, don't have that many tables, very simple or hire more staffs
Overall experience I felt like they do not care one single oz about their customers at all.
You show up, you order, if I have time to serve you, I'll be right with you, if I don't care for you, I will not even pay an oz of a customer service at all
Now I understand all companies have a signs that says "we have the right to refuse all services"
Which is fine to me, no point for me to be like one of them Karen's out there tried to argue with them why I'm not getting services, I have money, if you refused my business, I just go somewhere else, no problem, there are plenty other options and much better options out there, I can give my business to, like Pho Saigon 8, which is one of top to go, their soup is so good.
The only reason why I go here is because of 24/7, but is okay, I can always wait for next day and go else where.