christene h.
Yelp
I rarely resort to leaving a negative review, but today my mom, son and I went to Pho Pasteur, where we've been lots of times before. I ordered Bun with tofu, not for the first time, but I took literally one bite and it tasted rancid, like literally rancid oil. The sauce, which is normally clear, had a brown cast and it was separated, with a layer of shiny grease on the surface that I'd never seen before. I told the always-rude waitress (who I'd rather not ever have to interact with, honestly) that I couldn't eat my food because it tasted very off, not like it usually does. I ordered a banh mi, since my mom was having one and it seemed fine. Rude Waitress offered me a to-go box, which I declined...and asked why would I want to take home inedible food? And she said, "Well it's not our fault you don't like it." And I said that I wasn't sending it back because I "didn't like it", I was sending it back because it tasted like it was spoiled. She shrugged (!) and asked if I still wanted the sandwich and I said no, not if she wasn't going to take the Bun off of my bill??? She picked it up and walked away without a word. I didn't have the budget to add another thing to my bill. So I watched my family eat dinner. When I went to pay my $50+ check, I left the tip line blank. She literally looked down at it and said, "excuse me?" I said, quite softly because I could hardly believe what had just happened, "Actually no, I won't. Not today." And we just left.
As an added kick, I've had an off stomach all day, and my son, who got the combo pho he also always gets, thought his ingredients (like the tendon and tripe, normally his favorite) tasted odd by the middle of his bowl and has been very ill this evening. I want to let my fellow diners know that this place has gone noticeably downhill and today was the straw. There are too many great pho places in Richardson to put up with rude service and dodgy ingredients, where they are way friendlier and don't give you intestinal distress as a bonus! Hope maybe I spare someone a really bad experience. It's so insanely expensive to dine out these days!