Robert B.
Yelp
12FEB2025
I recommend avoiding this place due to the disrespect and unprofessionalism, especially towards people in uniform.
I've been coming here a few times in the past two years and never had any major issue.
Today, I went by myself in uniform. I signed up for the waitlist with four people ahead of me in groups of two. Eventually, we all got seated simultaneously. I waited there without a menu without a greeting or even an order for a drink service wise as the lady who placed me at the booth proceeded to Service the people that were ahead of me, but also people that were after me as she walked by me without even glancing in my direction serving a group that literally is 2 feet away from me.
I waited about 15 minutes with no one serving or offering a menu.
I finally was about to leave and then one of the other younger ladies that typically works behind the Register, asked if I had been served and I strongly stated no. This lady proceeded to go grab a menu and toss it onto the table without greeting without asking what I wanted to drink without asking if I was ready to order from the menu directly. I'm in uniform infuriated at this point... I waited 30 minutes, standing up as I allowed an older couple to sit down at the booth near the door. I finally got seated and the same person that seated me just proceeded to ignore me the entire time and service everyone around me.
Then, when someone actually asks me if I had been serviced. The younger lady proceeded to grab the menu and just toss it to me and walks away rudely.
I get up and go to the desk at the cash register And talk to the lady who had seated me and proceeded to ignore me. I ordered fried wontons and beef noodles with an iced coffee.
Quickly, the service came out with the food. I was amazed and really it was just an incredible 180, but when she placed my food down, and I had a follow up question, she just proceeded to walk away rudely after she had stated, "There is other people that could have ordered the food"
I'm thinking myself are you serious? What the hell is wrong with her? You placed me here and proceeded to order everybody's food and ignored me afterwards... Then when it came down to, where is the straws which I wasn't aware that was on the table behind the chopsticks and I want to get other sauces for the noodles. She just proceeded to be rude and disrespectful and walk away.
The younger lady who is usually behind the register, brought out something entirely different, but didn't even place it near me, placed it on the furthest point opposite to the booth and proceeded to walk away versus acknowledging If I have any other inquiries or concern. Just absolutely unprofessional!
The older gentleman, the younger gentlemen who were cleaning tables, which was the majority of their focus, unlike the rebuttal disrespect of the original lady having said that everyone is capable of taking my order when she was the only person on the floor taking orders.
I understand they're busy and I understand patience, but at the same time being blatantly disrespectful towards the customer is insane considering a 45 minute overall wait from the time that I signed up to the time that I sat down. Throwing a menu on my table and proceeding to walk away is disrespectful.
As a military person, I will never go back to PHO SAIGON. I highly recommend everyone else in uniform not to go to this pho restaurant... There are places where people actually want to be professional and run a business versus personally attack customers.
I ended up getting up and leaving. The two female servers there need some professional training and the two gentlemen there are extremely patient and professional.