Lance Gilbert
Google
My sixty three year old mother (who may possibly the nicest person alive), and I went to this restaurant for lunch today and had an awful experience today. My mother ordered Pho Trans Kalamari, and found it to be too chewy. She almost didn’t say anything but decided we could trust the restaurant to understand she was dissatisfied with how chewy it was. My mother, basically whispered to the waitress how she didn’t care for it, that it was very chewy, even trying to make it her fault (my mothers fault) for expecting it not to be chewy. The waitress with the thinning hair came over to our table and LOUDLY, with many hand gestures calling attention to our table explained that she would take it off of our bill but that many other customers order it and love it; and that yes fine she’d take it off; but not first without a big demonstration villainizing my mother for having an opinion she politely and quietly shared. I was FLOORED. As paying customers, who paid almost $70 for mediocre food, no matter how many people come in and like it, if one person says they don’t, the right thing to do is to refund the order, or offer something else in its place. Between my mother and myself, we share 80+ years serving customers, and her behavior was wholly unacceptable and rude. After her interaction with my mother, she tried to avoid our table and treat us as if we didn’t exist sending a boy less than 18 to our table who simply did not speak English putting this poor guy in an already uncomfortable situation. I asked to speak with her myself to smooth over the interaction and explain how the interaction could have gone better, suggesting that the customer is any companies best asset. She continued to talk over me; make big demonstrations with her hands and suggest that, “Customers like to try food, and say they don’t like it, then we lose $16 worth of food!” Apparently; having an opinion in this restaurant, and losing $16 is worth losing good, well paying, and generally well tipping customers. Just one more thought for the manager/owners; would you rather lose $16 and provide a better product or $70 per meal? Her behavior ensures we will not be back.