Tom ..
Yelp
Honest Review. Trying to find the best pho, I am slowly trying all the pho restaurants in the area that I can find with decent reviews , even this being 20-25 mins away from me.
Bad- Ate here once before, which is why we came back as this has been the best restaurant so far. Although, second time was not consistent than the first. Soup tasted bland than usual and we didn't get as much condiments as usual which is another reason why we loved this place. Could tell the soup was different than the first time, missing the onions too. Every pho restaurant skimps out on bean sprouts, jalapenos, leaves, etc but this place did not seem that way the first time. Although you can ask for more and I'm sure they would give it for the reasons below. Not sure why our experience was the way it was that day, but I would expect it is the result of hardships from COVID.
Good- Another reason why I would rather choose this place over others is they don't and did not skimp on what makes pho delicious: steak, brisket, flank, tripe, and tendon. Especially if you like tripe and tendon, this is the place to go to as they give a generous amount. Other places give you the all in one "everything" and there is barely any of the other stuff in there (assuming they just think people don't like it and it is an acquired taste). I'm a type of person that wants tendon and tripe as much as the meat. The large is definitely a "large" with abundance of noodles as well.
Aside from the food itself, I observed the older lady, possibly the owner, interact with her customers and it was great to see. You don't really see owners interact the way she does and she really went out of her way to satisfy from what I assume repeat customers. It's hard not to ease drop but I overheard her 15-minute conversation about life, COVID, and traveling in general in the space of the restaurant but it was a genuine conversation. The way how she assisted someone who just sat down as a new customer in ordering, as well as how she treated my confused wife in ordering in the beginning showed patience as well. Towards the end she was first to attempt to make small talk with me and find out where I was from, etc. Having spent a lot of time overseas, I have always been keen on customer service, something that America truly lacks and is never consistent on, and this is why I observed and reported on this area. The "food" specifically the broth was so-so, but I would easily care about customer service on the top of my list.
Overall, I would definitely rate 4.5 if I could and give the benefit of the doubt here on the pho broth, as the first time I thought it was best pho that we tasted so far in Maryland. Nothing was wrong whatsoever. Condiments are not really a big deal when you can ask for more (again probably because of COVID) and it's not everyday you see great customer service. Like I said, they don't skimp out on the meat, tripe, and tendon. Knowing the second experience, I still would come back again and even recommend to others over other places. Be advised, they only take CASH, which is a bummer.
(I forgot to take pictures the 2nd time as I was too anxious to eat my food but here are pictures from the 1st time.)