Dom D.
Google
I wanted to share my recent experience at your restaurant, a place I have been a loyal customer of and often bring friends and family to. Unfortunately, my visit today left me very disappointed.
When I arrived, the staff member who greeted me was on her cell phone and, instead of assisting me, dismissed me and continued her conversation. This made me feel unwelcome and disrespected. Good customer service should begin with attentiveness, especially toward regular customers.
Additionally, I ordered a dish I had enjoyed on a previous visit when my friend ordered it. However, when it arrived, the bowl was visibly cracked, and when I wiped it, there was residue from the cracks. This raised concerns about food safety. The beef vermicelli was also much tougher than before—far from the tender quality I had previously experienced.
When I mentioned the issue with my food, the staff member did not offer to replace it or make it right. Instead, she told me I had to pay regardless. The manner in which she handled the situation—calling someone else and making a scene—was embarrassing and unprofessional. While another staff member attempted to make amends by offering me the option to order a new dish at my own cost, the damage to my experience had already been done.
As a regular customer, I rarely complain and never return food. But today I left feeling humiliated. Staff members like Henry, who has always been kind and attentive, represent the type of customer service that keeps people coming back. I strongly urge you to ensure all staff demonstrate the same professionalism and respect.
Sadly, this experience has made me reconsider returning, and I would hate to see other loyal customers feel the same way. Sometimes it only takes one poor interaction to push regulars away. I still hope this establishment flourishes.