Grace C.
Yelp
Found out this restaurant was new in the area and still in their soft opening stage so wanted to give it a try. First time ever trying duck pho. Didn't even know there was such a thing. After trying it, I still prefer chicken pho though if I really have to compare.
Location of the restaurant is situated in a small plaza. Parking can be difficult. We went past 1:00 pm which wasn't during lunch hour but the restaurant was still full. We ordered a regular bowl of duck pho with rice noodles. You can choose what type of noodles you want. There were 3 choices. Also ordered duck curry.
Their monthly promotion is for every entree you purchase, you get a free drink. The free drink is lemon iced tea and it's available for the whole month of May.
Our food orders came out within 5 min of waiting. The restaurant was busy with parties of people constantly coming in and several others waiting to be seated. There is only 2 people running the restaurant so they were falling behind on taking orders and also preparing to go orders.
We waited for like 5-10 min to see if our lemon iced teas would be served. No sign. There was like 2-3 other tables that were seated before us that got their lemon iced teas. Tables after us didn't receive any so we decided to just ask if it was available. Worst answer is no right? After all, there was a sign posted at the entrance of the restaurant about the monthly promotional drink. We did ask and one of the servers responded with a 2-3 second pause "yes" and said we will work on it.
Waited for like another 2-3 min and our drinks arrived. Did appreciate the fact that we weren't forgotten however when it came time to pay , we asked for the check and after 10 min of waiting we were still sitting there. It's not until one of the servers walked past our table that we asked again.
While we were waiting for the check, we saw one of the servers making iced tea in the kitchen. He was pouring a pitcher of ice and tea into a cup and he used his FINGERS to stop the ice cube from falling into the cup really fast. HIS FINGERS! That is unsanitary. Even using spoon to block it would have been nice.
Anyways, by this time our check still hasn't arrived so we politely asked for the check and it came promptly. There is an option to scan the QR code on the check and pay through the phone on the clover website. I just ended up doing that because I didn't want to wait for the server to come pick up the check and wait for my credit card to be returned to me.
Food is delicious but they really should take into consideration to hire another employee to help out in the front. With the size of the restaurant, three people should be enough. The waiting time was a bit annoying, I wouldn't say frustrating given the fact that both were trying to do as much as they can taking orders, wiping tables, making drinks, serving food all at the same time. But it did feel like we had to get their attention a couple times. As you can expect, there was as no follow up after we got our orders. No questions being asked like how is everything? Do you need anything ? Because they just didn't have the time at all. Please hire more staff to improve the customer service.