Calvin P.
Yelp
Phoenix is a well known brand in greater LA area, but their first branch in San Diego is quite horrible. Since their grand opening, I have been there a few times at different time of the day in order to gauge their true performance, but the result is quite disappointing. From savory cold dishes to their Cantonese dessert, the food quality is just not consistent. Here are a few examples.
Their drinks seem to be made with whatever the staff want at the time. I ordered their signature mango-pomelo sago drink, and I got a cup of coconut milk with sago instead (it is meant to be a mix of mango and coconut). When I asked about it, the staff indicated that it was their way of preparing the drink. My friend got the same drink and hers tasted a lot more watery than mine, and was also missing mango. Making the same drinks at the same time that taste differently requires special skills, I believe.
I also tried their combo pudding (multiple flavors in a box) at different occasions. Their pudding tasted slightly differently each time. The mango pudding lacked mango taste (not even artificial mango taste), and their coconut pudding tasted a bit sour at one time. It might be going bad. I think they might have an issue with temperature at storage or during preparation, and putting different puddings that deteriorate at different rate in the same box amplified the effect. Luckily, I didn't get sick from it.
I ordered the bubble waffle another time, and it was completely soggy. It had a chance to be not bad, as it was freshly made, but the staff was covering it with a piece of paper right after it was made, essentially steaming it while waiting for it to cool down. The younger staffs were engaged in some intense chit-chatting when my waffle died on the counter. The batter was too sweet, and the consistency was like a mini sponge cake -- it definitely wasn't supposed to be like that. The batter was simply wrong.
The only reason I gave more than one star is because they have durian desserts and I love durian, but I would not get their durian pancakes next time -- another batter disaster caused it to fall apart and made a mess.
If you found this place and have high expectations based on their reputation in LA, you could be disappointed. Pick a good lucky day to go in if you decide to go.