Phoenix Rock Gym

Excellent gym! We had a nice lesson from a video and instructor on how to set up for 2 adults, our 4 yo and 2yo. Everyone did great and had a lot of fun. Also has someone come around for coaching. We’ll be getting a family membership!

It was our first visit because my daughter said she wanted to try climbing. The facility was really large and had many climbing zones with various levels of difficulty. The indoor space was full of people climbing, and it looked really cool. The staff gave us detailed explanations and even taught us how to tie knots and handle the ropes throughout, which was very helpful. My daughter said climbing was fun and wants to come often. It's actually more tiring for the parent holding the rope at the bottom than for the one climbing, though!

I think this is currently the best gym in Phoenix for folks who want to top rope. They take safety very seriously which I appreciate as it has been my issue with other gyms that I’ve tried. The routes are varied but there is plenty of really challenging routes for more experienced climbers. There are always people of all ages here and it is a very warm and inviting place.

This was one of the best climbing gyms I’ve ever been to. Loved the lead room, museum, and staff. The funky colorful tags and unique holds were great touches.

One of my absolute favorite spots to go defy gravity and pretend I’m more spider than man. They’ve got it all, straight-up climbs, inverted walls that make you question your life choices halfway up, funky angled routes, and enough color-coded holds to keep your brain working as hard as your arms. Bouldering, rope climbing, lead climbing, even a pull-up bar so you can flex on your rest breaks or cry in between sets. Prices bumped up a bit recently, but let’s be honest, so did eggs, rent, and the cost of breathing. It’s still only twenty bucks to climb until your arms fall off, and that’s a steal these days. Rentals are extra, but not insultingly so. Staff? Chill and friendly, like the kind of people who can spot you mid-fall and recommend the best flavor of ice cream bar after. Oh yeah, they’ve got snacks and drinks too, because you’re gonna earn ‘em. Solid vibe, killer routes, and just a great spot to get a workout in without having to fake liking the treadmill.

The Phoenix Rock Gym is a Tempe-based business that I visited, with a large group, for a youth program in January 2025. While the business itself looked to be organized and taken care of, and while the youth (ages 13-18) who joined us enjoyed their time here, I was most impressed with the amazing staff. The staff were very professional, and so helpful to everyone (beginners and experts) that visited. With staff who exhibit such professionalism, and are so helpful, this is a place i'd gladly visit again; and it's undeniably a place that I would bring groups to (regardless of their previous experience with wall climbing).

I visited Phoenix Rock Gym in Tempe and had a fantastic time climbing. The facility features tall walls (30 ft or more) with many routes for top-rope and lead climbers, making it both challenging and fun. My orientation was smooth, equipment rental was straightforward, and the staff were helpful without being overbearing. The community vibe is strong, really felt like a place to hang out and climb, not just a gym. If you’re looking for a climbing place near Phoenix where you can get a good workout and meet other climbers, Phoenix Rock Gym is definitely worth checking out.

Went with my friend and was super fun plus only $20 for a day pass if you own your own gear. Grigri's on every rope was a cool idea. Bouldering areas are well designed and fun. Wish I got to try the lead climbing area since the routes look fun.

I've made my way to numerous climbing gyms in the Phoenix area and can say this is a solid climbing gym. I've come to PRG (this abbreviation is what climbers call it) a few times mainly for skills training, once for climbing ascend skills training and another time recently for caving ascend skills training. Dief, the owner, is a great guy and let's climber/caver groups come in to practice in his gym, I really appreciate the community vibe here. I would say this is an older gym so things are a bit worn down but the vibe here is great. Very welcoming and close to the ASU campus so lots of college students here. I wish their bouldering section was bigger and this is where BP spoils me. BRG up north also has way more bouldering options, but keep in mind, BP and BRG are solely bouldering gyms. Alta out in Chandler and Gilbert also has way more bouldering options too but it's a much newer gym. Overall, a very solid climbing gym and you can feel the community vibe here. I'd definitely come back here again to climb, train, etc.!

Been here for a couple of years now and it's always a good vibe here. Staff are really friendly and the routes are pretty good. I do wish there was more bouldering, but definitely come here if you like to top rope. They also have a fun role to climb at the main lobby. There are some lockers on the side, clean restrooms to change, and cubbies to put away any shoes or small bags. The ceilings are pretty tall, so top rope is pretty cool from way up there! Kids are allowed but only downstairs at the bouldering area; adults only for upstairs (that's where the better bouldering climbs are too)

Very old school climbing gym! I only Boulder so can only comment on that, but the routes were fun and people were kind. I'd never had the chance to climb at a tape hold marked route gym and it definitely took some getting used to, but it was overall a good experience!

I went here for my first time rock climbing and had an amazing time, would 100% recommend for people getting into rock climbing and experts. The staff here are very kind and have a good sense of humor. Would definitely go again!

I've been to this climbing gym a few times over the last couple of years. It runs about $11 per visit and equipment rental is another $2 which included shoes, harness and carabiner. They have a lot of routes but the routes are marked with tape that's located below the pegs/holds so it makes it hard to see. The staff there is super nice and is always keeping an eye out for improper equipment use to ensure safety.

I've been climbing for 22 years and I have been to many gyms. The staff here are wonderful - friendly, safety conscious and welcoming. The whole environment is friendly. Frankly, as a 50-something, female climber, I know what it is like to feel out of place in a climbing gym. I have never felt this way at this gym - not once. Also, kudos to them for having flexible membership options. In a perfect world, they would have a locker room and be open more. And I would prefer that they use colored holds to mark routes instead of tape. But for this imperfect world, this place is a delight.

The owner is nasty when you provide honest reviews of this gym. Sort by lowest to highest to see!

Been here twice. Amazing experiences both times. Adult and kid friendly. Good for a hang session with friends from work. Affordable. Not too crowded. Great introduction and safety video. Impressive hands on help from the staff.

They have you watch a video, and then a coach helps you. Very thorough and helpful. No rushing. Making sure you understand and learn properly and SAFETY. Highly recommend. I'll be back.

A fun time and a solid rock climbing gym. I feel like they could work out the logistics better to save everyone time, for example allowing more people to watch the introductory training video (they split us up into one large group and a second group of two... could've just combined us instead of made us wait fifteen minutes). Another negative is that it's super crowded. And the most significant negative is that you really can't come alone, as there is no auto-belay systems, so you always need a partner to belay you. Some positives are that it's cheaper than Focus, it's very spacious, and the staff is careful to teach you how to belay and watchful while you climb. They also have a Black Friday sale to check out. Overall, great workout, welcoming atmosphere for all ages, and fun time. Just got to weigh your options.

Summertime in AZ can be challenging when it comes to finding indoor family friendly activities... Enter Phoenix Rock Gym for one healthy, adventurous option. My husband (shout-out to you, Jared), came up with the idea to take my daughter here on a summertime Saturday and they had so much fun that my son and I joined them the following week. Phoenix Rock Gym is a bit "older school" than some of the newer rock climbing, ninja warrior, and trampoline gym options you'll find around the Valley. That being said, the staff are knowledgeable and mostly friendly, and they provide a one stop fun shop for everyone in the family... For $20 per person including gear, (less for kids 5 and under), you can keep busy with climbing, bouldering, and just watching others... it's great exercise too! Note: you do need a "buddy" to belay you, so if you have a little one, it's probably best to have a 1:1 adult to kid ratio. You also should plan on watching a video and signing your life away on a waiver before getting started. Once that's done, adventure awaits! According to the PRG website, the routes are changed frequently so you'll always find something new to test your skills. Enjoy!

I wish I could give this place 7 stars, it was perfect for us! I took my 5 year old kid to this indoor rock gym and she absolutely loved it! There was a good variation of really easy climbs she could do and lots of very hard ones for more experienced ones. I really loved the community vibe of the place; there was a "looking for a partner" board as well as lots of climbing groups and a Meetup you can join if you want to take your climbing skills out into the wild. The first-time safety briefing was quick and efficient. I'd say from walking in the door to actively climbing was about half an hour. Ben did a great job explaining everything clearly and both staff members seems to actually enjoy working there. Anytime I had a question, one was within talking distance to help me out. We got in today with the Pogo Pass but we honestly have to come back so we'll definitely be looking into memberships since my daughter loved is so much!

I have climbed in gyms and crags around the country and recently moved to Phoenix. Hoped I could find a close by gym to train so I tried out Phoenix rock gym with my boyfriend who has years of experience indoor and outdoor rock climbing as well. We patiently watched the unnecessary video going through how to tie a figure eight and put on a harness and more very rudimentary parts of climbing which I have previously taught at the outdoor store I work at as well as in a climbing gym. We asked to test out for lead climbing and both failed on account of "not PBusing like you do for ATC belaying." This place is a bit of a joke and there are obviously not real climbers working here. Don't waste your time with this subpar 'rock gym'

Jamie is the best lead belay teacher! If you're planning to climb inside or outside to get in touch with this amazing woman she will teach you all the best tricks!

Strangest gym experience I've ever had. You have to tether to the ground for top rope?? Not sure the safety behind that while top roping someone. But the best part was failing my lead test. Have been climbing for 5+ years (sport, trad, multi) all over the country and never had any issue with lead belaying with a Grigri. We didn't stay. Set up of the routes seemed quite bizarre as well with their tape situation. Anyway, I had high hopes as this is the closest gym to me, but I will continue making the drive down to Alta or the new bouldering gym in town. Don't waste your money or time here. Better options out there.

The staff members were friendly and helpful from the get-go. The training video was an okay introduction but it was not sufficient for me as a beginner. The routes are difficult to understand; they are marked with various colors of tape all over the place. The level of difficulty in the bouldering area is too high, especially for how routes are labeled. Overall, the Phoenix Rock Gym provided a fun afternoon of climbing, but it could use some upgrades or improvements.

I've been making my way around the different rock gyms in the valley, and PRG is a winner in my books. Upon entrance, we were greeted and assisted in determining the appropriate route of action. We were new, so we had to watch the video and go through the hands on belay demonstration. My friend and I were placed with another pair. We for the most part did feel comfortable belaying each other by the end of it. If we didn't feel comfortable, there was staff walking around the gym the entire time we were there. I felt comfortable Asking for help if I needed it. Note: They use grigris in this gym. After the demo, we were free to climb. There were tons of routes throughout the gym. A lot of more challenging routes, but plenty of easier routes as well. I enjoyed their naming system, some of them gained a chuckle or two. This is a seemingly older gym...no same color rocks for their routes, no separate ninja gym, no auto belay, but I did feel a very positive energy throughout the gym. The people I did run into were friendly. They have a community board where people post for climbing partners and events. It makes me want to come back and challenge myself even more!

Easily my favorite climbing gym in Tempe. Welcoming community of regulars and newcomers. Staff is friendly and helpful for answering any questions you might have. If it's your first time in the gym they'll have you more or less 'sign your life and any risks away' before they have you watch an informational video and then they'll walk you through belaying. Takes between 10-20 minutes in total before you can start climbing. They offer bouldering, top rope, and lead climbing. All routes are taped. To lead climb here you will need to pass a lead climbing test. They also offer a lead climbing class but you'll need to bring a rope, belay device, and a partner.

Higher marks because the instructor shrugged and told me that my belaying methods were "unconventional, but it works" while I had another human dangling several feet above our heads. Should I ever create an online dating profile, this will be the headline. Thanks, dude. Otherwise, this place was pretty good. They have a swamp cooler instead of air conditioning, so it got sticky real quick, but it wasn't too bad. You're exercising anyway, so deal with it. The place was absolutely packed with (likely) ASU students on a Wednesday evening. They had great music to climb to going in the deep background. There are no auto-belays here, so bring a human belay-buddy unless you're good at making friends on the fly. I enjoyed the route names, but damn are there a ton. It can be hard to follow the routes when you're on the wall. We found a good selection for our level, so we had that going for us, which was nice. I'd return, but hopefully on a less busy day to try out more routes. Maybe then the employees would be more willing to be helpful as well.

Get ready for your forearms to be sore. The Phoenix Rock Gym, located near the ASU campus in Tempe, is a climber's paradise. I'll walk through some of the details for beginners and intermediate/advanced and give some info on pricing: Beginners: if this is your first time rock climbing or if you haven't been in a while, you'll need to fill out a liability waiver and watch a short video. The PRG team will get you set up with your harness and shoes and will take you to the introductory wall so that you can practice your belay technique and climbing. Since you will always have someone belay you when you climb, you will need a partner. You'll double check with your partner that they are locked in and ready to belay and you will have your knot checked. Climb up to the monkey face hold (you'll see what I'm talking about) and practice a few times with your partner. After that, the gym is open to you! Intermediate/Advanced: this gym has 56 top ropes from levels 5.6 all the way to 5.14+. You'll see all your favorite obstacles with overhangs, cracks, slants, and most people in the gym are fellow enthusiasts. There is also a 2-level bouldering area, but the bottom level is a better place to practice and perfect your technique. There are also ropes to climb (like in elementary school gym class) if you want to take on that challenge! Pricing: $15 day pass, additional $5 for gear. $60 unlimited month pass, $130 quarterly, $250 semi-annual, $450 annual, and if you plan to live forever, then the $1 million lifetime pass is the way to go!

Good central location in Tempe. I usually get the day pass with rental gear in shoe for $20. Not too bad of a price, definitely cheaper than another rock climbing gym. It is cheaper with your own gear. Checking in is quick and easy. If it is your first time visiting the gym, they make you sign a waiver and to watch a tutorial video on tying the rope and belaying. Walls are setup with easy, intermediate, and difficult levels with in different sections of the gym. They also have the area for bouldering. Nice and clean environment everything is well organized. The staffs are friendly and will help you if you have questions. Best to come with a partner so you have somebody that can belay you, As they don't the automatic belaying machine thing. Bring some of your own chalk. They do have a cubby hole area for putting your belongings. An a water fountain with a bottle water refilling. Good range of difficulties on the walls. Definitely recommend trying this place out if you want to rock climb.

Went here yesterday just to explore some of the climbing gyms in the area as we just moved here from the Bay Area. I can only speak on bouldering, but it seemed like a fairly small upper and lower area. The climbs took some getting used to because many holds are reused for multiple routes... it's a bit of a visual overload looking at the walls and hunting down where your route is. The climbs seem to favor longer routes. Most of the holds seem caked with old chalk and I wasn't able to find a longer brush readily available. Kinda looks like they aren't taken care of on a regular basis. From a difficulty perspective they seemed a little all over the place, but I think this is mainly due to reusing holds for multiple climbs. Kinda feels like they are trying to cram as many routes as possible on the walls. The V0 and V1s seem a little difficult for what their level and the V2 and V3 seem pretty straight forward. Compared to Dogpatch, Touchstone or Planet Granite, the routes here don't have as much personality.

Not too fond of this place mainly because of the staff. The first time I went here, I was still fairly new to climbing where I had only climbed outdoors(mainly in Joshua Tree) and not much indoors. So I wanted to get better. The staff was NOT AT ALL friendly and inviting like my climbing buddies I have met outdoors. And I feel like that is what makes climbing better- the community. Besides that, it is a great facility to go to and has plenty of routes for beginners up to advanced. Even the lead wall which is awesome!!

Consistently great experience with both the staff and the routes. Every time we visit, it's been no hassle. Thanks Phx Rock Gym!

Compared to other rock climbing gyms. This one has a really small bouldering area. The tape on the walls bit confusing since on one hold there could be multiple colors of tape. Not sure where to finish. I did wish this bouldering was bigger so people wouldn't have to walk underneath me while I was in the middle of climbing. There is a second floor for bouldering but sadly it's for members only. I recommend to anyone if you want to boulder, go to another gym since it's very claustrophobic. Another gym would have same color holds, more room for safety and even a better supervision.

People that give this place more than 3 stars probably have not experienced many rock gyms. They get some stars for being the budget friendly place, but the cost savings definitely is reflected in their practices. This place's practices are lazy. They try to cram as many routes onto a single top rope as possible...I've seen up to 10 routes on one rope. This traffic jam of holds could be mitigated if they'd color coordinate their holds, which isn't that difficult, but instead they use tape as markers (often peeling off). Taping the underside of the holds makes it near impossible to see which footholds to use especially on an overhang. This place uses a swamp cooling system instead of AC. What this means is they cool the water vapor instead of drying out the air like a traditional air conditioning system. The results of this is an extremely humid gym that smells like a locker room. I can't tell if my sweat is from a good work out or from the humidity. And if there's any outside precipitation good luck climbing. The ropes swell up and get extremely sticky in their billets, resulting in unsafe practices to feed the rope through to get your partner down. Unfortunately I'm stuck because I bought a 6 month membership with my wife. Will be looking for a new place afterwards. It's a shame that this is the first experience a lot of climbers have because just with a little change they could make the experience so much better.

BEST TIME!! The staff was awesome!! We had 7 in our group & lots were kids & they were so helpful!! They did an awesome job explaining everything! Everyone had so much fun! Couches & chairs in the middle for some relaxing when some were done & some were resting. There were tons of ropes so although the place was packed there were always options of places to climb. We cannot wait to go back! We all really had a blast!

Phoenix [Tempe] Rock Gym rocks! I had a great time with friends yesterday. We decided to get together for a Sunday Funday of climbing and [well-deserved] carbs. Most of us had never been to PRG so we had to go thru the standard procedures of a little paperwork, watching a video tutorial, and hands-on orientation with one of the staff members. Totally quick and painless. I will admit though, I am not a pro at knot-tying but the staff are always walking around and more than willing to answer questions or be hands-on help. Big shout-out to Jonah for having extreme patience for orientating me and a friend, and a pair of frantic kids + their parents. At first it was fairly busy but lucky for us once our orientation was complete it had scaled back and we had a lot of open space to explore. There's a pretty good mix of different levels of climbs throughout the walls. A few times I might've just gone straight up instead of following the specific colored path but no one yelled at me [yay]. It's totally a team sport, especially since here they do not have automatic belayers [must have a partner]. At dinner our group kept saying how much fun and challenging it was and definitely worth return multiple visits. Barely 20 hours later and my arms are still dead. For an open gym pass like we had it was $15. A few of us were eyeing some of their monthly/quarterly passes which are well-priced. Can't wait to come back!

Talk about not feeling welcome in a new spot... Check-in was incredibly uncomfortable with a receptionist that did not smile at all. While I waited for the rest of my party I went to the bouldering area which was so full it would have been rude to try and squeeze on the wall. There's no other options if you are solo because you need a partner to belay in this gym. Not one person greeted me or engaged me while I was meandering around and waiting. I can normally find a way to feel comfortable in new places and this felt completely uncomfortable and alienating. It was also incredibly dirty. When we did get to climb there is a film on the walls and grips that has been building up for years it seems. I'd love to come back if this place had a deep clean and an organizational shift for customer service.

I chose to start rock climbing at this gym because its close to work. The first timers training was very informative, I received all the info I hoped I would and even made some friends along the way. This gym is awesome. The rentals fees are low, the gear is in good shape and the staff is super friendly and eager to help out without making you feel like a dummy for asking. One thing I find terribly funny is that you can get a lifetime membership for only a million dollars, I can't decide if this is a joke or a typo but it makes me laugh all of the time.

For Review Number 400 I decided to choose a place from my recent visit to Phoenix that stood out from the rest of the places I visited on the trip by far. This rock gym is located in Tempe close to the young college community of ASU. I have been to many rock gyms and one of the things that always stands out for me is customer service in a place. Upon entry we were instantly greeted with a friendly smile and welcoming voice by Michelle the manager. She asked if we had been there before had us fill out waivers and proceeded with friendly small talk and helpful information about any thing we had questions about in the gym. We spent the first 2 hours or so bouldering in their boulder area with few if any others in the area at the time. The ratings in the boulder area were stiff and I felt like a weakling trying to climb these V0+ routes and failing. Then I remembered those are 5.10s at least and don't beat yourself up so bad, I said as Deb flashed a V2. Our friends ended up bringing their kids (age 2 and 5) to the gym later and along with a few other adults and teens and with the help and guidance of Kat and Gravity we go them climbing immediately on the ropes. I had not actually used a Grigri before as I use ATCs when I climb with rope but just a simple lesson got me cruising. Customer service and a great selection of routes with reasonable prices, make me wish I live in Tempe!!!! Will visit again soon.

Today was the first time I ever went to a rock climbing gym. The staff was exceptional, helpful and it was fun! I recommend taking a partner because while one person climbs another is at the bottom managing the rope. It was humid in there - they use 6 swamp coolers instead of air conditioning. They have vending machines stocked with healthy snacks and drinks if you get hungry. The facility seemed fairly clean and the equipment looked good to us. It is a great workout - both physically and mentally. (Discipline). They had a variety of climbs according to ability - from beginner to advanced. Give it a shot - don't be intimidated - the staff is super helpful. Take a camera to capture the magic. A solid 5 stars!

This is a wonderful place to climb if...!! 1. You enjoy someone treating you like you're stupid. From the very second we walked in. We were greeted with a dumb look. Not a "hello welcome!!" Not a single thing. We said "hi! We'd like to climb." (Eye roll)Have you been here before? She said.. I work in customer service. When your front desk girl greets customers this way. It's pretty ridiculas. The rest of the staff is the same way. Rude, eye rolling, 0 personality, I understand safety is very important. But come on... If you're looking to work on your form or practice climbing. Expect this kind of treatment. Or just go outside.

Loved it - went on a day pass with a friend and it is a huge gym. Tons of walls, and the staff was extremely helpful in giving us a refresher course on the knots and technique as well as watching out for us. Some of the paths seemed like they were missing tape or holds as the way up just seemed unreasonably impossible, but the sheer size of the place and the helpful staff makes this a great visit. Also a good variety on things to do, from bouldering walls to verticals to inversions...

Gotta burn off those yummy BoSa donuts I just ate! Lots of tall walls for all levels of climbers. Lots of safety features as expected. A ton of fun for old and young.

I really enjoyed this gym and all the workers here. I haven't been climbing for about 10 years now and my partner was brand new to the experience. Therefore I was very happy with the amount of time and energy the girl put into teaching us and going over the proper protocols and safety precedures. Once we were climbing on our own I was happy that it seemed to be like riding a bike for me, it just all came flooding back. We had a great time and all the fellow climbers were nice and very helpful. I never felt like we were being judged for our novice. A day pass was only 15$ with 5$ for equipment.

The only reason it wasn't a one star is because Logan was amazing at the beginning. People walking under me bouldering 2 separate times was unsafe. Lots of supervision on the Rockwall but essentially none bouldering. Liked Logan though.

The staff are not very friendly. Especially the girl with long dirty blonde hair at the counter, she seemed miserable and had an attitude. We noticed she was climbing after her shift and unfriendly and stuck up. This is very different from other rock gyms where staff is usually very friendly, welcoming, and talk with other climbers. As for the routes, there is a lot of variety which was awesome and for this reason, I would come back. It was pretty busy on a Friday night, having to wait to climb. Overall, the variety of routes and holds was the best part, otherwise, there are gyms with better vibes in Phoenix.

This place was fun but.. no AC, other than swamp coolers, pretty uncomfortable in the middle of August in Phoenix.

PROCEED WITH CAUTION WHEN ENTERING THIS GYM. If you read no further than these first couple of sentences, just know this: around $350 in cash was stolen from my wallet, while at PRG. At this point in time, cameras are installed and show every part of the gym EXCEPT where everyone's belongings are. Neither the staff nor the owner seemed particularly concerned about our situation nor for another situation that they admitted had occurred to someone else the prior weekend. I don't want the gym to suffer, but I do not want others to experience the same loss I did. Be careful with your valuables here. Apologies for the lengthiness of this review, but it should be thorough so that you can reach your own conclusions. On Saturday, August 11th 2018, I along with my husband and brother in law arrived at PRG around 11:00am. We all paid cash for our day passes and proceeded to climb as usual (we've been going to PRG for around 7ish years). About an hour and a half or so into our climbing session, I made my way to the front to purchase a Gatorade. However, when I opened my wallet to pay, there was absolutely no cash. All credit cards, ID and even a gift card were left untouched. The total missing was around $350. When brought instantly to her attention (she was diagonally in front of me), the female manager at the front desk did not show very much expression, but told me to just take the Gatorade. When I asked if they had cameras, she informed me that there were cameras everywhere EXCEPT the area where people's belongings are left out. I was shown that this in fact is true. After relaying this information about the cameras, the manager asked a male employee (one of the two that had been at the front desk when first arrived) if he had seen anything suspicious. He simply looked at her, looked at me, and then shifted his eyes away in multiple directions without a word said. We packed up everything to leave immediately, but before we did, my husband requested to see the cameras, and also asked if anything like this had happened before. The manager fumbled over her words saying she wasn't sure if it had, but then said she thought it might have. She just seemed confused and did not give a definitive answer to the question. Before we left, she said that she would let me know if she found a wad of cash, but neither my name nor my contact information was ever requested. We left distraught but ended up returning about an hour later. We expressed our feelings regarding multiple suspicious and concerning aspects of the theft with the same female manager. When questioned if she'd even spoken to the owner, she said that she did in fact notify him and that another incident had occurred the previous weekend and she had not communicated it to the owner until that day. She said that they were too busy and she forgot. I was personally taken aback by the fact that she had not only admitted this, but that she had earlier said she wasn't even sure if this kind of problem had happened before. We then asked to speak to the owner. She obliged and called him. Upon speaking with the man, he only said that he would look at the footage at the specific times we gave to see if anything looked strange. I'm not certain that would reveal anything since he and we knew that the very spot necessary to be seen for definitive evidence was out of view. He additionally revealed that multiple car break-ins had occurred that he was aware of and nothing had been done in regards to security. We were left with him warning us to not write a review or call the police. In addition to this, unnerving comments were made that this type of crime had not occurred enough to warrant action on their end. A police report was indeed filed, because a crime of any nature should not go undocumented.

People are great help and it's a well kept. I also appreciate the kids program under 6 they have there. Thanks again

By far my favorite climbing gym in Az. I've been a member pretty much everywhere else and decided to stick around here. Great routes both on TR, lead and in the bouldering area. Huge space and they are handling the COVID-19 situation AMAZINGLY! I have absolutely no complaints. If you aren't climbing at PRG what are you doing?

After reading a few reviews I'm glad I'm not the only one who experience poor customer service - and immediately! The initial greeting should NEVER make me feel unwelcome. Poor customer service from the woman working the front desk. As a first-time visitor she made me feel dumb with an eye-roll when I said I had never been there before and proceeded to be un-welcoming throughout our visit. On the plus side - the gentleman (Alex) who trained us on the equipment was amazing! He laid out the instructions very well and made us feel at ease. I was a fan of the facilities but the initial experience definitely dampened my overall experience for this place. May not be back.

Great climbing gym! You can do bouldering or climbing but you need a belay. Great place!

The customer service at this gym is unbelievably positive! I have been to many indoor rock gyms and the ones that always stand out to me are the ones with friendly and attentive staff members that care about what they are doing and their customers. We were greeted immediately as soon as we walked in. Within 5 mins, we had signed the release forms and paid $12 each for our day pass. They have a bouldering area on both the downstairs and upstairs. The ratings are true to outdoor routes (V0's are at least 5.10). Routes are nicely marked and made. We climbed for 2 hours in the bouldering area and there was plenty of routes for us to figure out and try. But this gym is mainly a top rope and sport climbing gym at its core. Our friends brought their kids there after we climbed for awhile and we were able to learn how to belay them using a grigri. I have only belayed using an ATC belay device so it was nice to learn something new. The kids got a lot of guidance from the staff. Overall, it was a very nice and pleasant climbing afternoon.

Unfortunately, I'd broken my ankle two weeks before I was supposed to go on this Phoenix trip and couldn't participate, but nonetheless, we'd planned on hitting this climbing facility with friends and so we did; incapacitated, I was still eager to see my friends take to the walls... This gym has some awesome [looking] routes! For those of us accustomed to seeing an"abcd" rating system (i.e. 5.10a, 5.10b, etc), its a little bit mysterious and enticing that this place uses a "+/-" rating system. Esco said it was actually exciting to go into a climb with no preconceived estimation of its difficulty; just get on the wall and climb. And it seemed the skill set required from one climb to the next could be drastically different - from wide slow static climbs demanding of a strong core and limber/flexible reach, to climbs requiring dynos from contorted postures and awkward launches... The climbing walls here see quite a bit of wear, evident by the exposed wooden surface underneath the paint that has been worn away in places; smooth wooden surface atop a welded metal framework, not much different structurally. However, the lack of textured wall surfaces renders most of the ascents a straightforward use of grips and footchips; stemming and smearing is hard to do on a smoothfaced wall. At first, we were concerned that with myself laid up in crutches we would have only one certified belay person for our group of 4, but Phoenix Rock allows people to belay after just a 10minute video orientation and brief hands-on instruction. A great place for groups of beginners! The staffer who assisted us was a charismatic and friendly guy by the name of Gravity. Really. Great nickname for a climbing gym staffer, right? He made our newer climbers comfortable with their equipment and took special care to relay and emphasize all the safety precautions and practices of rock climbing and belaying. Throughout the day, as he made his rounds through the gym, he'd occasionally come by to coach our newer climbers and offer tips and advice to our more adept climbers attempting difficult ascents. Altogether a nice climbing gym with a homegrown decor and vibe. I wish I had the chance to climb here and experience the different route/rating system, but even from the sidelines, I can say this is an awesome place. If ever I'm back in Phoenix (and back on my feet!), I'm checking this place out again. ________________________ They (or at least Gravity) would have let me climb one-legged... he himself having broke both of his ankles and took a break from climbing before could tell I was fiend'ing...

literally all of the conveniences you go to a rock gym for, this place doesn't have. no air conditioning (in the summer desert? really?) they make you tie in, because they don't wanna use their own gear (waste of time and efficiency) make you tether to the ground (why?) and tape on their routes (how am i supposed to see footholds?) . they also had a staff that lacked general knowledge about rock climbing. avoid going to this place. go somewhere that has a clean and updated atmosphere. you're better off climbing in the middle of the desert in the 120 degree phoenix sun.

I purchased a 6 month membership in 2020 and stopped going when the second wave of Covid hit. When I returned this year and should have had 4 months left on my membership they informed me my membership ran out and they did not freeze my account.

We loved this little gym. My daughter climbed (with me belaying her) for many days during our Phoenix-cation. I get some of the comments from Pro Climbers here. Maybe it's not the best climbing options for pros, but for us, it was the best we found in Phoenix-area. My kid loved the features (like the rock panel wall, and the crag feature) that she doesn't find at her climbing gym at home. The instructors were militant, yes, but its in the name of safety, so chill people. Overall I thought they were great, and we will come back if at all possible.