Verna C.
Yelp
I really wanted to like this place, but it needs some improvement. They are offering 20% off for grand opening. The restaurant is pretty spacious and basically retained the same decor from the previous Red Flame.
We went on grand opening day on a Friday night so understand that they are still getting into the swing of things. We were seated right away and ordered the 4a spring roll with shrimp and beef, #2, #3, and #9 phos in regular size. Our server was definitely new and when he brought our 3 bowls of pho, he forgot and said he didn't know which one was which. After doing a bit of digging into the bowl, we realized that he mixed up two of the bowls, but we just did a quick swap of bowls amongst ourselves.
The portion of the pho was decent for the price. At this point, we were close to done with our pho, but the spring rolls hadn't arrived. We flagged a staff member down to tell them we were missing the spring rolls and asked them to check. After some time, they came back and asked us again what we were missing. Some more time passed, and they finally brought the peanut sauce and then more waiting before the spring rolls were finally brought out. The spring rolls ended up being the best item we tried but was definitely a process to get them.
We went to the cashier to pay, and the staff member who helped was nice. However, I do think they need to give customers a heads up because they charge a 3% service fee if you pay with credit card. There was no sign anywhere stating that and I didn't even see it on the screen when I paid - I only found out after looking at my receipt.
Overall, staff needs a little bit more training and service could be improved, but I hope they find success in their small business!