Lexi P.
Yelp
I wish I had listened to the other Yelp reviews complaining of terrible service. However, I was in the area for a performance and was dining with a friend who eats vegan, so I gave it a try--this was a huge mistake.
Let's get this out of the way: The food is fine, even very good. But it does not make up for the horrible service, which is the worst I have experienced anywhere. It was a busy night, so we were initially sat at a ledge near the door. This was okay, though chilly and people kept mistaking us for hosts. We also had to flag someone down to order. When a table opened up, we asked if we could move and the servers helped us. I had to ask for a spoon for my soup, but that was fine. This is--really, truly--all no big deal and I wouldn't mention it all, except it's relevant to the rest of this saga.
Now at the new table, our service basically slides to a halt. We had to ask three times for the rest of our items to arrive. The first time we had to ask was understandable--we'd moved tables and it was a busy night. The server asked what we'd ordered and we told her. Then we had to ask again--and, again, she asked what we'd ordered. The third time we checked in with the server, we almost canceled the order, but she assured us the food was coming out shortly. By the time the last of our items hit the table, we were way behind schedule and asked for the check. The server presented us with the bill, which my friend quickly glanced at, paid, and signed. We finished our food and left in a rush to make our event.
We were a block down the road when someone runs up behind us. It was the host, who waved his iPad in our faces and said, "Hi, yeah, you didn't pay your bill." My friend and I assumed this was a misunderstanding and told him that we had, indeed, paid. "No, you didn't," he said angrily, again gesturing at the iPad. At this point, other pedestrians are staring. He's making a scene. We keep telling him that this is a mistake because we paid--he keeps saying "no" and rolling his eyes, getting more and more indignant. We explained to him again that we had paid the server when our food hit the table. "Which server did you pay?" His tone was FULL of accusation. We described the server to him. He demanded that we go back to the restaurant to sort this out.
At this point, my friend and I are beyond frustrated. The performance's doors close at 7:30 and we aren't sure if we'll make it now. On our way back, my friend explained this and said that, honestly, we hadn't been happy with the service the whole evening. Instead of asking us why, he said aggressively, "I know you weren't happy with your first table, but it was a busy night." The initial table wasn't the problem, and it was so weird for him to assume that. We said that the table was fine, but that the food took a very long time, we'd had to ask for our items multiple times, and that now we were being chased down for a bill we'd already paid.
Back at the restaurant, I encouraged my friend to pull up her bank statement. There was a charge from the restaurant. This was for the bill we'd paid, which was about $20 less than the bill he claimed we skipped out on. Clearly, his server had made a mistake with the transaction. My friend showed him this charge. Instead of taking the amount off our tab, he told her that he would charge her for the second bill and then cancel that first charge. We got no apology, despite this being THEIR mistake--though he did say, "Hey, if you want to come back after the show, you can each have a drink on me." Uhhh, there is no way I'm going to come back after that! Also why not offer to take some drinks off of the tab he insisted on us paying? Or why not just let the $20 difference between bills go and admit a mistake?
We should have asked him to deduct the original payment from our tab--because, reader, are you surprised to learn that, a week later, both charges remain on my friend's card?
If I could give negative stars, I would. Do yourself a favor: Trust the reviews and don't eat here.