Dan Greg
Google
Unfortunately, the pizza is great, but the service is not. The pizza tastes incredible, and never disappoints.
I’d like to give one example of the service:
I see that I have a “birthday reward” $5 coupon, so I call in to ask how to redeem it. They say “place an order and we’ll refund $5 when you come in.”
I place the order.
Fast forward to picking up the pizza.
All of a sudden they have no idea what I’m talking about, they switch to “parent explaining to child how irrational they are,” and that there is simply no way they can help me because “I’ve already paid online” and their hands are tied.
Now it becomes a game of how much of a stink do I want to cause on a day going fine, in public. They are betting I’d rather take a pedantic verbal beating from them and not use my “birthday reward” so that they don’t have to bother to help me out on the toast system and I don’t have to embarrass myself by pushing it.