Nikolai Sachewsky
Google
Our group arrived at Piano Piano in two waves—half at 8:30 and the rest by 8:45. Despite being seated, no one approached our table until 9:05, when we had to flag down a server ourselves.
We ordered drinks, but only one glass of wine arrived promptly. The rest of the beverages took an additional 15 minutes to appear. Appetizers were also slow to arrive, though their quality was acceptable.
We ordered our mains while still eating our starters, yet there was an extended delay once again. After the table was cleared, there was a 30-minute stretch with nothing served and no server interaction.
Once we finished our mains, the server briefly returned to ask if we wanted coffee and dropped off dessert menus—but then disappeared for 20 minutes before returning to take dessert orders. The carrot cake, to its credit, was exceptional—possibly one of the best in the city.
However, once dessert was finished, we were left waiting over 30 minutes before finally flagging down the server again just to receive the bill.
While the restaurant was busy, it wasn’t so overwhelmed that this level of inattentive service could be justified. We later speculated that the automatic 20% gratuity added for our party of six may have contributed to the indifference, as it seemed the server felt no need to provide quality service with the tip already secured.
In the end, our group agreed: if we ever crave the carrot cake again, we’ll order it to go—but we won’t return for dinner. Not worth 700$ for 6 people.