Bronwyn C.
Yelp
Have been coming to this restaurant for years and recommending it to people. Last night my friends and I ordered two GF pizzas to go. When we got home we realized one pizza was not GF. I have a serious gluten intolerance and was bummed to not be able to try both pizzas. We attempted to call Piatanzi about 11 times, not sure if we should go back, or just settle with their mistake. My friend who is not GF ate 2 pieces because we were all starving. No one answered and we got through about an hour later only to be hung up on.
I came back with the pizza. and told them what happened with our order and that we that had paid for and hoped for a GF pizza, I explained this politely. The manager opens the pizza box which had a few slices eaten from, rolls his eyes, and says "here's half the rate back, that's all you get" and throws 10 dollars at me--it was extremely rude. I told him that his attitude was not cool and walked out.
I then realized he had taken the pizza from me, so I walked back in and said "Hey, I left the pizza can I have it back?" He said "No! It's in the kitchen now! We're eating it!"......I have no earthly idea why anyone would take a pizza back that we took home to our house, that we could have dropped on the ground, spat on, or contaminated with covid germs in a pandemic, and to feed it to their staff. It's really gross and shows a real lack of concern for the health of their staff.
I told him that taking our pizza was a ridiculous, and at the very least since they messed our order up, I could give my friend the rest of the not-GF pizza, what good did it do them to take it? He told me that he would let me take the pizza home if I gave him 7 dollars back with an extremely rude tone. I told him I just wanted our pizza back and since they messed up our order it seemed fair to just give me the pizza. He argued with me and refused to give it to me unless I gave him 7 dollars for the pizza they made wrong and overcharged us for in the first place. I told him he was being a jerk about this whole situation and had approached it with a terrible attitude when it was just me bringing up concern over a dietary restriction and trying to address that with a restaurant that I had previously really liked.
He leaned in towards me and said in a low voice, " Ma'am, get some rest, you have bags under your eyes"--a misogynistic comment meant to insult me for the way I look, super ridiculous coming from an old, balding, man who clearly doesn't take care of himself to a girl in her twenties--(the dark circles under my eyes are genetic and not unattractive, they actually might be due to the fact that I have precursors for CELIAC's disease, hence why it would matter to me when a restaurant sends me home with a pizza that could make me super sick....)
Ultimately, the attitude and deeply unkind behavior of this man and the staff surrounding him has been very disappointing. Piatanzi, please allow people who are kind to others to run your restaurant and get rid of the people who treat customer's like dirt when they come into the restaurant with a very reasonable concern. I wasn't even expecting them to replace the pizza with a GF one, just hoping they might recognize they put me in danger, overcharged us, and inconvenienced us, and hoping they might say sorry or throw in a free appetizer next time, something to acknowledge the situation. This restaurant does not care about it's GF patrons and I would advise people who have dietary restrictions to stay away.