Katelyn T.
Yelp
If I could do zero stars, I would.
TLDR: horrible service. Waited two hours to be told our food was "given away," restaurant is run by people who "don't work here", despite seeing many people walk in/out the kitchen, and not a single table was cleared for new dine in customers.
If you're really craving pizza, order to go, walk the entirety of Joshua tree National park, come back, and then your pizza might be ready (unless they forgot you). Tip: double check your food because they will mess up your order!
Here's a breakdown of my night along with time stamped photos.
4:41pm- i take a pic of a dropped pizza outside. (This is how we kept track of what time we arrived) (photo attached)
person at the counter seemed to keep a priority on to go orders instead of the line of people inside. we finally order our food. (One pizza, one salad, four garlic knots)
Other tables are already seated inside, all waiting for pizza, some tables still have dirty dishes on them. Many people come in for to go orders.
6:00pm rolls around. We realize we had been waiting for our food for over an hour along with another family. We debate on leaving until we overhear an employee tell another customer that it usually takes around an hour and a half for pizza so we decided to wait a little longer.
Yelp has some great reviews on this place so maybe it's worth the wait? And there's lots of people coming in for to go orders so this could be the best pizza despite the bad service.
6:32pm The family who ordered before us got their food, ate it, and left. Other than us and another customer, all other tables had eaten and left and now sits all the dirty dishes on them. Not one has been cleared since we got here. (Photo attached)
6:45pm we hold our breaths as employee comes out with pizza in hand and we're hoping it's ours. number five is called and it's not us. Nor is it the other table. Who's pizza is it??? Maybe ours is next?
7:00 it has officially been over two hours. boyfriend and I try to dispute the charge from the credit card- we can't. So we walk up to the register and wait for someone to come out of the kitchen. Someone finally comes out and says they'll refund us- no problem. They explain that they probably gave our food away to another table- terrible organization on their part. But where was our salad? Garlic knots?
The line behind us asks the two employees to "divide and conquer the line and one of them goes "I don't even work here but I can help you at this register"
Does this place have volunteers? That would explain the 8 different people walking in and out of the kitchen at various times and how not one of them could clear a table.
7:36 boyfriend and I are seated at another restaurant happily eating the food in front of us, trying to forget this pizza experience.
We honestly deserved to cause a scene for the lack of service we had but we don't know their situation so we didn't. I'm surprised that there were no Karens in line that night and it's honestly mind blowing how many customers came by.
"We aren't the best at what we do, we're the only one's who do what we do."
- I'm glad they admit they aren't the best
- and yes, you're the only ones with terrible service. But from here, there's only up!