Mike T.
Yelp
Hey, the pizza was good. The service had a few issues. I ordered on their website and went to pay, and an error popped up and indicated that the website could not process any order over 100 dollars. There was no indication prior to the error dialogue box. Okay, so I called and the young lady, told her that I had an order for pickup, and suggested I try another website...and I asked if I could place the order over the phone. She said we don't do delivery over the phone. I continued, restating what I was trying to do, oh okay. I told her the order, she read it back to me and gave me a total. So far, so good.
When I arrived she said she was adding a large party gratuity, but don't worry, it's only 24 dollars. I asked why I was being told after the total over the phone...and she said it was policy.
I just wish she would have said so at the time of the order so I could check with the group because, you know...that's how I thought things should work.
The point is I didn't feel like I was appreciated as a customer, and I generally don't keep going back if I get less than what I think I'm paying for. I also don't think a tip is appropriate on a to go order. Tips in a restaurant, yes.
Just know before you go, because this night was too full of surprises for me. I like things to be easy when I'm paying.