Anthony B
Google
We visited PieHole as a group of eight, and I would strongly advise avoiding this place. Our experience was appalling, culminating in the owners attempting to physically assault us on the street for raising complaints.
We arrived at 7:30 PM and ordered different varieties of the "Mothership" meal. The dishes were served sporadically, and the portion sizes were disappointingly small, with barely any toppings. To make matters worse, the pies were undercooked—far below the standard shown in other review photos. Given the £19 price tag, we expected much better and voiced our dissatisfaction.
By 9:15 PM, not all meals had been served, and two of the dishes were left half-eaten due to their poor quality. We complained again and stated that we would not be paying the full bill, which we felt was justified given the abysmal service.
At this point, two owners and a security guard arrived to address the situation. The owners were rude, short-tempered, and unwilling to take any responsibility for the restaurant's failings. Every aspect of our complaint was met with hostility, as they insisted we were in the wrong.
During these heated discussions, the aggressive male owner shouted at the staff, declaring they were all fired. This led to our waitress approaching us in tears, describing the toxic work environment.
Two members of our group eventually left to get food elsewhere. Despite this, the owners only offered to remove the optional service charge and deduct the cost of the one pie we hadn’t received. We rejected this offer, and that’s when the situation escalated to physical violence.
Frustrated at this point, I picked up my coat to leave. The male owner followed me outside, squared up to me, and pressed his head against mine in an attempt to provoke a fight. He shouted derogatory remarks and issued threats, warning us to "remember where we were in London" because it was "his territory." The security guard had to intervene to separate him from us.
By 9:45 PM, the rest of our party managed to leave after settling the bill with a £40 discount. However, our evening was completely ruined, and I’ve truly never experienced anything like it.