Shelbie W.
Yelp
We had an incredibly disappointing experience here on Saturday, July 5th. We were a party of 9 and meeting my daughter's boyfriend's family for the first time --- it was me, my mom, my 18-year-old, her boyfriend, and his family (his parents, his brother, his grandfather, and his uncle). While we expected some wait on a busy holiday weekend, we ended up waiting over 1.5 hours to be seated--only to watch them give our table away to another party of 9 who arrived much later. Even though we were told it was "first come, first served" and that everyone had to be present to get on the list, that clearly wasn't followed.
Once we were finally seated, things only got worse. Our server, Scott B., seemed visibly annoyed from the start. He took so long to even approach our table that another female staff member had to step in just to take our drink orders. It felt like we were bothering him just by ordering or asking questions.
We ordered cheese dip as an appetizer, but it took over 30 minutes to arrive. Turns out it had been delivered by mistake to the other party of 9 seated next to us, and they ate it even though it wasn't theirs. No one checked on us during this time--we actually had to send someone from our table to the front to ask about it. A staff member admitted the mix-up and said they'd remake it and get it out to us. The queso was decent once it finally arrived, and the chips were fresh, but my Bloody Mary was a disappointment--mostly ice, watery, and lacking flavor.
Our entrees took over an hour to arrive. I ordered the fish and shrimp platter, but it came out missing fish. I wasn't even given a fork, and I had to ask Scott and two other staff members three separate times before I finally got one--all while waiting for my missing fish to be brought out. Scott acted irritated every time we had to ask for anything. When the missing fish finally arrived, it was so salty it was inedible--everyone at the table agreed it was way too salty to eat. The shrimp were just okay--mostly breading with little shrimp inside.
The sides were just as disappointing. The fries were cold, the hushpuppies were room temperature, and the coleslaw--which should have been cold--was actually warm. Honestly, almost everything at the table came out either cold or lukewarm. The only exceptions were the fried green tomatoes my mom ordered and two other dishes--just three hot dishes out of our entire large order.
As if that wasn't bad enough, the table we were seated at had sharp, splintered wood sticking out from it, which I didn't notice until it tore my brand new dress--ruining it completely. When I told the manager, he was apologetic and said he would comp my meal to make it right. However, when Scott brought the check, not only was my meal not removed, but he also showed more attitude and expected one person to pay the entire bill. When we asked for separate checks, he acted like it was a huge hassle and was extremely rude throughout.
He also messed up the split checks and initially charged me for items that weren't mine. Just pointing this out seemed to irritate him even more. After a lot of back-and-forth, I finally got the correct bill--but instead of my meal being comped as the manager promised, they only took 10% off the total bill, which didn't even begin to cover the ruined dress or terrible experience. By the time we left, we had been there for over four hours.
To top it all off, Scott never mentioned that gratuity was automatically added to the bill. The payment screen was confusing, and I unknowingly tipped again--leaving me with a nearly $70 bill for cold food, rude service, and a ruined dress. My receipt also showed some odd overcharges--my subtotal was higher than expected, and it seemed like additional gratuity had been slipped in.
Between the awful service, poorly handled food, long waits, cold dishes, ruined clothing, and shady billing, this was easily one of the worst dining experiences I've ever had. I would never return here or recommend it to anyone--especially if you end up with Scott B. as your server.
