Lakesha L.
Google
I used to dine at Pierro’s Italian Bistro often with my husband years ago and always loved it. Unfortunately, my most recent visit was by far one of the worst dining experiences I’ve had.
The service itself wasn’t terrible, but the way the food issue was handled was very disappointing. I ordered the beef short ribs, one of my favorite dishes that I also make regularly at home. I was excited to find them on the menu, but the first plate came out with barely any meat mostly fat. When I asked for a replacement, the manager came out and explained that “the fat adds flavor.” While that may be true, I was paying $30 for beef short ribs, not fat.
The second plate wasn’t much better. The portion of actual meat was bite sized at best, and when I tasted it, the flavor was off. It had a rancid taste, which my mom also confirmed when she tried it. I let the waiter know the replacement wasn’t acceptable and asked if the meal could be removed from my bill since I could barely eat it. Instead, the manager only offered 10% off. That felt unreasonable considering I didn’t touch the meal beyond one or two bites.
This experience left me disappointed and unwilling to return. I used to love Pierro’s, but after this visit, I can’t see myself coming back