Rob Snow S.
Yelp
I've been to Italy ok. I know things.
This is regualr/mid/basic, but it's not priced accordingly. So my issue with PIE.ZAA is layered, unlike their pizza.
Location: This one is tricky, because the area is great but that specific location is a revolving door of former tenants. I'm not sure if it's the awkward placement of that particular street, or the street parking etc. Being in South End is a gift and a curse, you'll have endless foot traffic, but you also have to compete with numerous restaurants, bars and breweries.
Customer service: Everyone seemed nice, it wasn't a stand out experience and it wasn't awful. I was greeted and not much else, my standards are very low since the pandemic so not being rude or ignored is enough for me. If you try to call the number listed, you get an automated AI bot and no one ever answers the phone. They will even force a link to your phone without permissions.
Food: I ordered the quintessential slice to rule them all, a standard pepperoni. They are serving larger slices, and thats fine but thats where they stopped. The pizza is incredibly generic and dry, rather sauce less (I'll get back to that). I'd rather have a standard sized slice, that is incredible than something larger and forgettable. The crust is standard thin slice, with a decent amount of pepperonis to cover the pizza. The issue comes back to taste, it's generic. The pepperonis, as many as there are can't save basic cheese on bread.
I think the dagger that really killed the experience for me was the price compared to the quality. My total pre tip was $7.22 for a plain jane pepperoni slice. So add in a tip of $1.00, and don't forget the marinara sauce you'll need for this dry triangle, $1.00 for a small cup of pizza sauce (ridiculous).
To make this even more accurate while typing this review, I order a pepperoni slice online. The price is even higher ($7.99), so maybe I got a lunch special, I was never made aware of that by the staff. So the total if you wanted to order a single pepperoni slice online, and walk in right now is....$10.29 (with a 15% tip as standard on the site, remove it and you'll still at $10.00 before your sauce).
Absolutely. Not.
Current event: As I'm writing this JJ Red Hots is closing its doors. Go to any of the comments in Reddit/axios etc post and the sentiment is $9.00 hot dogs, or $16.00 combos are not sustainable .
I don't root for businesses to close down, but I am indifferent about those who look at the current landscape and don't plan accordingly. The "business owner" is a bad representation, (or a good one since the product is also terrible ) for PIE.ZAA. The bitter mean spirited responses will be what people toast to, when this location is replaced with a donut brewery Mexican cantina. Unfortunately of course.
Pro tip: SKIP! There are far too many eateries in the area to waste your time here. Maybe they'll revamp, I'd love to update this with a much more positive experience. They are also cashless, everyone doesn't abide by that way of living. It would be helpful for them to add it on their bio/about's on Google/Yelp.