Pilot Coffee Roasters

loved the atmosphere! really chic and minimal. there’s a few outlets (around 3) and it got busier in the afternoon but there were still seats. i had a flat white and almond croissant and both were great! the staff was super nice and friendly, will definitely be back :)

My favourite Waterloo cafe! The drinks are always so yummy (can taste the quality of the beans) and I love the seasonal offerings. Also love how airy and bright the atmosphere is. It’s a great study spot or place to catch up with friends.

Nice café with a cozy atmosphere The coffee here is decent, and the interior is really pleasant and comfortable. However, the prices are quite high, which makes it less accessible for regular visits.

One of my favourite cafés in Waterloo. Their drinks are great and I really like their strawberry matcha – super refreshing and perfect amount of sweetness. Always a solid spot to stop by. My only issue is that there isn’t enough seating, but that’s pretty common with a lot of cafés in the region.

They don’t warm up the food. I expect it to be warmed up. Coffee here is overpriced , almost no aroma(drip coffee) less taste, flat white was okayish. I might be crazy but McDonald’s coffee tastes better n it’s only $1 . Good interiors if you only care about sitting in a nice place. Cheerful staff though.

Navigating flavors in tea or coffee is often akin to charting a course in the skies – each sip is an exploration of taste. When commandeered by the right pilot or barista, both journeys are utterly enjoyable. My visit to Pilot Coffee Roasters (114 King St S, Waterloo, ON N2J 1P5) provided me with the opportunity to navigate a great beverage. With over 10 locations across Southern Ontario, Pilot Coffee has earned several accolades for their in-house tea leaf and coffee-bean business, along with their state-of-the-art equipment supply, and most importantly, their delicious beverages! Their location in Uptown Waterloo made me realize why they were so popular all across the province - a quiet location that was great to study at with friends, the café was the perfect blend of modern and cozy. Onto what I ordered! Hoping for a light beverage after work, I got the honey chai latte. A velvety, amber-hued drink that blended a robust black tea with warming spices including cinnamon, cardamom, and cloves, and the delicate sweetness of honey, the drink was utterly delicious. Despite being slightly watery, the cup of tea was utterly comforting and helped soothe my nerves after a busy work day. The service provided by the staff made the experience even better - quick service and friendly conversation made the vibe even more amazing than it already was. With locations across Downtown Toronto, Oakville, Richmond Hill, and Waterloo, Pilot Coffee Roasters is deservedly making its way across town with delicious beverages and a great aesthetic. Definitely keep an eye out for a store opening in your location too. Highly recommended! To hear about this review, follow us @eatinontario on Instagram, TikTok, and Facebook.

It has been a great experience every time I come. Employees are always friendly and give great suggestions. Drinks are hot and made really well. Tap to pay is available, and they have a loyalty program that is really easy to sign up for. Tables are clean and it's not too loud there so it is really nice to meet with friends to chat. Will be back again!

I hated everything about this place Ordered a mocha, a strawberry lemonade, and a chocolate chip cookie. First off, there was nowhere to sit—every table was taken up by university students camping out with laptops. They completely refused to take cash and only accepted cards, which is incredibly inconvenient. The drinks started off mediocre and somehow got worse with every sip—absolutely disgusting. To top it off, the cookie was stale and tasted like it had been sitting out for days. Overall, a total waste of money. Would not recommend

We actually were in the area visiting and planned to go to Starbucks across the street but when we parked, I noticed Pilot Coffee Roasters so we decided to stop there instead since it's not usually within reach for us. As we walked in, I noticed the open concept and minimal decor and fell in love with it! We were greeted by both the employees working right away and I must say, the customer service was perhaps the best part of the entire experience. We were never rushed to order as they gave us plenty of time to debate the menu and when it came time to order, the gentleman was very thorough and helpful with the sizes of drinks, explaining the milk alternatives which are free of charge, order was clarified to ensure it was correct - all in all, you could feel he took his time to get things right for us. When our iced matcha beverages were handed off, he realized he didn't let us know they come Una's a default and there, he offered simple syrup or vanilla syrup of our choosing since we do prefer our matcha sweetened. After tasting, we told him two pumps wasn't sweet enough and he kindly added more syrup for us. I personally ordered the seasonal white chocolate matcha as a hot beverage which was tasty but a little too sweet - I would request for half sweet next time. I also got the sea salt chocolate chip cookie as I couldn't resist (it looked so good in the pastry display!) It turned out to be absolutely delicious - the edges being the best part. My mom said it paired well with her Americano which was made with their Heritage blend. Speaking of which, before my mom ordered her coffee, she was offered to try their brew before buying which was really helpful as it ended up being too acidic for her. The Heritage blend was much more her preference with the nutty notes. All in all, a nice place to study and/or grab a coffee and snack to go! I'd highly recommend anyone to visit if in the area.