PINCHO

I really love this place and wanted to leave 5 stars, but $14 for mostly rice, lettuce, and tomato with just five small pieces of chicken feels light—honestly, it feels like a slap in the face. It’s making me think twice about ordering next time, and I’ve already started coming less because of it. I know you’re doing an amazing job growing this spot, and the flavors are always on point 🔥😍. I see the effort you’ve put in for years, but the portions need to match the price if you want me to keep coming back without feeling shorted. I’m a customer who wants to keep supporting you, but if not, that’s fine—I’ll go elsewhere. Hey, what do I know, I just eat here from time to time 😂.

Placed two pickup orders, one burger was completely missing (thankfully I checked before leaving). The other order was inedible: one bun was soaking wet, the other hard and stale, and the fries were old and stale too. On top of that, staff were handling food without gloves and placing sauce ramekins directly inside the food bowls, which is extremely unsanitary. Total waste of money. Would not recommend

Moldy air vents ? Seriously ? The cleanliness at this location is out of hand! Imagine what they’re serving us! They need to do better !

A very good alternative to the usual fast food joints. Limited menu but good quality burgers and bowls at prices that are family friendly. Forget cooking burgers on the grill. Pincho does them better with interesting twists. Great fries.

Yes, pictures here this is what I supposed to be getting and this is what I got I think your burgers are amazing and I want to try something else from this location. It was completely a disappointment not just the quantity of the food the price of the food and the presentation was horrible.

This place is not like it used to be. Its honestly disgusting. We keep coming because my son likes the guava sauce but today it’s just ketchup more bitter no sweet at all. It has no quality at all. I don’t know if they change owners or what but this place is BAD. We been dining here for years and it’s nothing like it.

I ordered the Black Magic Truffle Burger from here and substituted the buns for lettuce. This is what I got…two pieces of old lettuce. Firstly, to substitute a bun with a single piece of lettuce is stupid cheap considering I paid $11 before tax. Secondly, the two pieces of lettuce you chose are on their way out. This place used to be much better with their quality control. I didn’t go back because I would have been late for an appointment. This was such a waste of money.

I’m really disappointed with how much the quality has declined here. This used to be my go-to lunch spot, and I’ve been a loyal customer since they opened. Over time, I’ve noticed both the quality and the portion sizes steadily go downhill, while the prices continue to rise. Take a look at this vaca frita bowl I received (photo attached) — it barely had a tablespoon and a half of meat and just one maduro. It was a thin layer of meat and was lacking flavor. The bowl itself was half empty, mostly filled with rice to make up for the lack of other ingredients. For the price, it just doesn’t make sense anymore. Unfortunately, you’ve lost a weekly customer. I work in the area and used to come in for lunch all the time, but I can’t justify it now. Really disappointing to see this change.

This is our go to "I don't want to cook today" spot! Great burgers every time, obsessed with the fries and they're all super nice!

Popped in for a quick bite. Plenty of options between burgers, hot dogs and bowls. Clean environment, staff was polite and food was okay.

Very disappointing and unhygienic experience at the Pincho Burger Flagler location. I placed two separate pickup orders, and when I arrived, one of the orders was missing the burger entirely, which I only caught because I checked before leaving. When I got home and opened the second order, the food quality was unacceptable. One bun was completely wet and soggy, the other was hard and tasted old, and the fries were stale. None of the food tasted fresh, and I wasn't able to eat it. What made it even worse was seeing that employees were handling food without gloves and placing sauce ramekins directly inside the food bowls, which is a serious food safety issue. Between the missing item, terrible food quality, and lack of basic sanitation, this was a complete waste of money. I would not recommend this location to anyone.

I love coming over to Pincho factory for their creativity with the burgers. The food always tastes great and the customer service is top notch. They have good music always playing and overall a great experience. Prices are not bad compared with other burger joints. Most recently I had the Chifles Smash Burger with some fries and it was delicious!! Definitely one of my go to places to go for great burgers in Miami.

After 5 years of coming here, we have decided to pull the plug on the place. No idea what has happened over the past year (new management maybe), but the quality and consistency has just continued to decline. Often the rice is old, or the vegetables shriveled, and now even the quality of the meat has suffered. On top of it all, for some reason, they like to keep the temperature in the place at some borderline freezing level.

Ran out of lids but were courteous enough to saran wrap it. Great customer service. Food stayed warm and fresh bowl was bangin

I ordered a keto salad, for that prince I would expect a little more quality. Chicken was raw on the inside. I am really disappointed. Service was good, and the place was clean at least.

Great place for a quick bite, the restaurant is clean and the service was quick. I ordered the vaca frita bowl and it was delicious and filling.

The good: food was easy to order and atmosphere was relaxing and homey. My steak Pincho was great and i would order again. The bad: service was slow beyond means. We were a party of 2 with 2 simple meals however had to wait over 30 minutes to get the food. Rice was over cooked and hard. The cashier looked like he knew what he was doing but was handcuffed to only the front of house which didn't help. After 20 mins of standing there, they allowed him to help in the kitchen and at that point, orders went flying. I would try again but if service is slow again, I'm not sure I would give it a third try.

Pickup order was ready early! Food is delicious! Staff was very courteous and friendly! Got the smash burger, smash burger fries and sweet potato tater tots. The location is very cute and spacious. Looks like they get a lot of customers so food moves. I would recommend this venue!!

Food is Amazing! Service is spectacular, everyone is really nice! Ambiance is perfect. I love their look and style. This location includes both indoor and outdoor seating.

Pincho never disappoints. Love how thin and crispy the fries are and the burgers are always juicy and fulfilling. I just wish there were closer locations to where I lived since the one on biscayne closed

This was my first time coming here. I had no idea what to eat so I quickly googled somewhere and this place came up. So I had to give it a try. They were playing Spanish music and everyone had a smile. It was also very clean inside and well kept. My food was soooo good. I do like chipotle but I now prefer Pincho's bowls 100%. I can't wait to go back and try more of their menu

Pincho has some great options with a Latin flare. My favorite is the Pincho Burger, it is excellent. The service is always very nice. This location is always clean, and parking is easily accessible. Their bowls are also great, and their vacant frita is decent.

Haven't been here like about 5-6 years now, and honestly, I'm disappointed that they removed the fritanga Burger as it was one of my favorite. Today, I got the Latin bowl with chicken and steak, added with cheese. I honestly can say that their quality did not change. It is still the same as when I first tried this place. One of the managers came out to see us and did some table touches, which was greatly appreciated.

Next level good, incredible hospitality. Loved visiting this location. The food was outstanding

Pocho factory has great service & delicious food. I came with a coworker & she had the Vaca Frita Bowl & I had the Vaca Frita Grilled Cheese with Cajun Fries. It was all absolutely delicious & perfectly well done. Totally coming back soon. The location is very nice & has sitting outside.

The rice was raw, the beans insufficient and the meat was salty and insufficient, the sauce was the only good thing

Luckily, the fumigator was there spraying the place when I dropped in for lunch, and it took so long to get my order, that I am now 100% bug free. The steak skewer was better than the aged chicken. Place was very clean.

I signed up for Pincho's mailing list and was sent a coupon for a free burger. As I had never had a burger from Pincho I was super excited to try it. I placed my order on the app for pickup and the process was super easy. They allow you to customize the burger as well easily on the app. My order was ready for pickup at the time specified on the app and was nicely packaged. The burger itself (pincho burger with cheese) was seasoned well and came topped with lettuce, cheese, onions, tomatoes, papitas, and their signature sauce. My only complaint was that I asked for the burger well done and it was rare (which is normally why I ask for well done on take out because I rather it be a little over cooked then not enough). It wasn't a huge issue because I was home when I noticed and was able to cook it a little more but probably would have been annoyed if I had been on the go. Based on the flavor and friendliness of the staff I'll be back.

I am genuinely concerned about the hiring process at this place. The people who work here are flat out stupid. I don't think there is a high school diploma in this location's staff. One time, we ordered a burger and after 30 minutes of waiting, my girlfriend asked where her burger was, & they said they didn't even put the patty in the grill. This last current time, they came out with the wrong burger two times, first time was a completely different burger than what we ordered. Very disappointed, will not be coming back.

I really enjoyed good service as I have told you many times before and this place had an amazing service. The guy who took care of me was so, so, so nice he was so I tentative with me and help me out to choose the french fries that I wanted that night. I ordered the sweet potatoes fries and let me tell you, that thing was amazing! Prices are not cheap, but also the quantities big so at the end of the day there a good price so don't get scared about that. It's located in the shopping center. So parking was free.

So in a nutshell I didn't have lunch today and needed to find a solution quick. After a quick Postmates and Yelp search, I landed on this page and I ended up ordering from here. Initially I kept skipping over it because I'm not much of burger person and assumed that that is all they offered. However to my surprise they also have rice bowls and salads. I ended up getting the Mediterranean Shrimp Bowl. I choose this bowl over the Latin version simply because the Latin version had a cilantro sauce that I figured I wouldn't like and didn't want to chance trying it since I wasn't in person. They also have these options with chicken and steak. The Mediterranean version came with a homemade lemon pepper dressing which I was super excited about that. So the below picture is what I received. I am not pointing out the picture because of its presentation because I could careless. I am pointing out the picture because of the kiddie serving of vegetables and lack of some veggies. Now on Postmates for the Mediterranean shrimp bowl is states that it is topped with lettuce (did you see any?), cucumbers, tomatoes, onions and the dressing. Besides the fact that the bowl was missing the lettuce, the cucumbers and tomatoes were scarce. I mean if their bowls came in sizes, this would certainly be a small. Perhaps Postmates has the wrong information for what's included but isn't that the restaurants responsibility to correct it? Just saying. The dressing - So when you see lemon pepper you would naturally thing "oh tangy", right? I mean I did because lemon juice and olive oil is what I put on my salads so naturally that's what my mind compared it to. I didn't taste lemon anywhere in it. Not to mention it tasted like they put a whole 5lb bag of sugar in it. And idk maybe my tastebuds are super sensitive to sugar but to me lemon pepper dressing should not be sweet and even if you did put amsome sugar in it, I shouldn't be able to notice from me just sticking a fork in it to taste it. Not much is picked up by a fork so that goes to show just how little I tasted and was able to still taste that. Now the shrimp were cooked to perfection. Could've used a tad bit more but that's just me being greedy. The veggies is a different situation! The seasoning and flavor were great on the shrimp. They were absolutely delicious. I can't say that I wouldn't come back, but I probably wouldn't get that again

Food was cold and flavors were off. Vaca frita bowl mwas not as expected. The pinchos were good .. And the fried cheese.. Just the bowl needs more attention to temperature and flavor.. Make real vaca frita.. Or don't sell it titled as vaca frita. The other thing is the extremely tiny diced plantains didn't get to taste them well. And the rice was like sticky rice and did not taste like jasmine rice. I didnt enjoy the bowl personally.

I normally wait till the end of my experience to leave reviews but Pincho has me beyond disappointed that I couldn't wait to leave my review! Pincho, you are an absolute RIP-OFF. An almost $40 meal of wish I had to wait close to 25 minutes for them to give me stale AF fries, the tiniest chicken bowl (like if they are rationing food) with COLD rice, a sad salad with 2 tomatoes and a few pieces of celery and cucumbers + with a scrawny piece of chicken, a few pieces of fried queso that you can tell we're fried hours ago and grilled cheese that barely had cheese. A literal "WHAT THE F" Pincho?!?! When did you guys start ripping off your customers? I used to visit your Brickell location and never had a bad experience. I'd even let it slide if the food had great flavor but not even. Honestly, I want my money back. I regret my visit. And get yourself a friendly employee at the register that is willing to answer questions and provide the customer service you except. She was terrible and on her phone the whole time. We stood in front of her for a good 5 minutes and she did not acknowledge us not once until we had a question.

What do I want to say about this? Ah yes, that's it's freaking delicious that what! Who said, let's make a quesadilla and throw burger meat in it? No? Okay then, let's throw guacamole n salsa in-between burger buns? No? Okay let's make it a burger and quesadilla at the same time by ripping off the burger bread and replacing with a tortilla? Done. Then I went ahead and added and egg. It was the best and worst idea I ever heard. I love egged topped burger so I couldn't resist but that combined with the juices of the burger and the fresh juices of the pico and guac really made this impossible to eat with your hands like a burgerdilla. Yet, it was so good. I went through at least 52 napkins in this one sitting. Great food overall but the price can get a bit steep for the type of food. It runs you anywhere from $9-18 for a full meal. Plus tax and tip. Service is pretty good! I'd come back and recommend to a friend for sure.

I waited 40 minutes after my estimated pickup time because they "lost" my take out order. When I finally received it the sandwiches were missing multiple elements (potato sticks, caramelized onions, tomato on the other sandwich). Took it home, bit into it and the chicken was raw. I've had some poor experiences at PINCHO before but nothing at this level. For reference, I ordered 2 chicken sandwiches, 1 fry, and 1 sauce.

Always order from here. Great food. Today I got the pipo burger which had really great caramelized onions, guava ketchup, bacon bits, potato sticks, and cut up plantains under the patty. It was delicious. Also always get their Cajun fries which are yummy, thin and crispy. Today they didn't have as much Cajun seasoning as usual so that wasn't as great. They also had desserts from a bakery and we got the guava cheesecake. It was amazing, such strong guava flavor, I loved it.

Luego de una playa pase con mis amistades y que decepción, nuestra primera vez en el lugar y pésima atención, no nos supieron ayudar con el menú. La comida SÚPER SALADA. , demasiado, me encanta en cordero en los restaurantes Árabes, pero este lugar nada que ver. Si no quiere hacer sufrir su paladar no valla ha este lugar. El agua de la playa estaba menos salada.

I love the burgers at this place! I usually come and order the same thing over and over again just because it's so good. This is a new location on Flagler street. It's a nice place with inside and outside seating. I usually have the pincho factory burger with caramelized onions on top. They make it to order and bring it to your table. I really like the burgers at this place and will continue visiting.

This place its a Joke,the tostón burger was a joke... the salads brings 4 piece of meat for the amount of green mix that the bowls brings its a joke... Never coming back to these place

The food is amazing! My favorite is the vaca frita bowl! The prices aren't cheap but for the amount of food you get it's reasonable. Parking is free here because it is located in a shopping center. I like that they added outdoor seating now! All staff members are super nice and quick with service! Atmosphere is always a great vibe!

Nelson is running things, or so he would like you to think with his attitude that is very 'boy fresh outta high school who has better things to do (like game all day) than be here assuring me that what I really want is called Guac, and not Avocado. $16 later for a Veggie Burger with fries, I am sitting here waiting while the phone rings off the hook and no one answers it. There is one single table outside, and two two-tops inside. The kitchen staff consists of about literally 6-8 people, all men, when all of a sudden a young lady emerges from the heap of toxic masculinity that had been sizing me throughout the entire time. Sitting there, admiring the proud display of past Burger Contests the restaurant had won, all extending from from 2015--2019, everywhere from Burger Beast's Burger House Party, to Miami New Times Burgerfest. My order, finally being bagged. "Do you have BBQ sauce?" I ask. "No." -- says Nelson. "You don't have BBQ sauce?" I ask in disbelief... to what he replies: "Well we do but it'll cost you .75¢" OH THE HUMANITY (I scream inside myself) "Thats fine, I don't mind paying for it." He then begins to walk into the kitchen and bags another order. I thought while there, he was also waiting on my sauce, he then comes back to the counter and gives me a look as if he was wondering if I was missing something. I asked "what about my BBQ sauce?" He said, "oh we don't have.." I just left, lol.

Pincho (no longer Factory) is fantastic! I remember going to the one on bird and never eating a meal that was less than superb. This Flagler location is much more convenient for us. I love that they have a keto bowl option now, but I miss the Mediterranean bowl so much. This last time we went we got the vaca frita bowl and pincho burger. Absolute fuegoooo! Best of all time is the toston burger.

The food came out very quickly and the ambience was so cute! For a fast-food place, it is well decorated, enough for someone to want to bring a date to. It was the perfect lunch date for me and my boyfriend. Quick and "fancy" enough. The food came out so fast, I ordered a Mediterranean salad bowl and asked to sub the pita chips for delicious roasted peppers... definitely a good substitution because the roasted peppers went so well with feta cheese! I'll prob keep ordering the same thing from now on! My boyfriend had the pincho burger and he also ordered Tostones! We asked for the cilantro salsa verde sauce on the side because it goes so well with everything--- salad, tostones, burger. Reasons why it's not a 5 start: We were looking to charge my cellphone and the only wall outlet was one by the drink machines, I think they should invest in more if they want it to be a lunch spot... or like a study place since it's pretty close to FIU and there's lots of indoor and outdoor seating! Also, we ordered a soda which was $2.75 (ouchhhh) so we were expecting it to be amazing and those machines make the worst tasting sodas! All we wanted was a regular sprite! The closest thing was this nasty lime green yellow "lime flavored" soda water. It was pretty terrible. We ended up getting a regular coke and it didn't even taste satisfying... that was a bummer and waste of $3!

After reading some of the reviews and looking at the pictures, I was looking forward to eating here after work. I was starving and wanted to get a bite to eat before grocery shopping at Walmart... Cuz well you know... You really never should go grocery shopping when you are hungry. Trust me. Don't do it! Lol Anyhow, I walked in and was greeted right away, even though there were people ahead me. Just as it should be. So far so good... So why the 2 star rating? Keep on reading... I placed my order and the girl working the counter was decent. I think she repeated my burger order to me about 5 times. She took my order and was pleasant. We got a number and got a table. So far so good... So keep on reading... 5 minutes goes by...10 minutes goes by...15 minutes goes by...at around 20 minutes...I finally get my food. See the burger? I added lettuce, tomatoes, pickles and jalapenos which the cashier repeated back to me... Do you see any lettuce, tomatoes, pickles or jalapenos on it? Yeah that's what I said... What happened? I flagged down the food runner and told her that it was missing the vegetables... So 5 minutes after that I get my food... ummmm...25 minutes to get a burger and fries?? That seems a little extreme. If it was really really busy, I could understand the wait but more then half the dining room was empty. -1 star for the wait. Then as I started to eat... First bite was ok... Then the burger just got saltier and saltier... And the last bite(didn't I say that I was starving) was the saltiest of the entire burger. Not exactly sure how much salt they put into that burger but omg... Hold the salt!!!! Please!!! Hours later and I'm still guzzling water...I tasted each part of the burger separately and it was the actual beef patty that was S-A-L-T-Y!!! and I don't know what's wrong with their grill person... But one part of the patty was medium and juicy and the other part was really well done and dry. Uuummmm they should teach their grill person how to properly cook a beef patty. -1 star for a not so yummy burger. My bf ordered their bacon cheddar ranch fries. And it came covered in CHEESE sauce... And when I say covered...I mean DRENCHED...And like the burger, the cheese sauce had way too much salt in it... And by the time we got to the bottom of the fries... The cheese sauce had congealed and it was like eating salty cheese paste on your fries. In my book... NOT good eats. The top of the fries that were not covered were edible... The rest was Eeewww... Stay away! -1 star for the salt bomb Would I return... Probably not... Not worth the headache I got from eating too much salt... And not worth the guzzling of water that is going on now.

I love Pincho Factory. I usually go to the location on Bird Rd but since I was in the area, I stopped at this one and I'm so glad I did. We had the tex mex salad with chicken, a burger, and steak pinchos. Everything was so delicious! Out of all their locations, I think I've found my new favorite.

They never fail to mess up an online order. I've ordered from here time and time again. The food is good don't get me wrong but they always mess up an online order. I ordered a cheese burger with bacon and sauce and they just gave me a plain cheese burger. I ordered some cheso frito cubes and they were never in the bag when I picked it up. I didn't check trusting they did their job correctly but they didn't. I got home and realized the errors on the order and I called to let them know very calmly but they offered no solution as if I was trying to scam them over some cheese cubes and two bacon strips. Moral of the story. Open your online order at the restaurant check that is correct before you leave. Don't leave it up to them to get your order right because they won't. Food is great though just follow directions please.

BEST. PINCHO. BY. FAR. We usually go to the one on Bird Road, we didn't know this one existed and glad we found it. SO clean and very spacious. The staff was friendly all around. More than one staff member checked on us. Service was great and food was equally as good. I think we found our new favorite Pincho!

Great customer service. Someone passes by all of the tables checking the guests are pleased with their food. Establishment was extremely clean. Comfortable bathrooms. Both of them with a changing station for those who have infants. Delicious comfort food at a reasonable price. And location location location

Great customer service just from walking in, very attentive, clean atmosphere, very nice kind and helpful staff every time we go it's exceptional customer service, everyone there deserves a raise, they are always cleaning and that's what bring us back great attitude, food is amazing, made just right, flavorful and with offers it's an amazing experience each time, please take care of the staff here you don't find that anywhere, Maddie.

After a long time of not having pincho I decided to get a bowl which I enjoyed until I was chewing on a staple... I placed a pick up order so that it could be done by the time I got there to go home and it took a while until I finally got my food and it wasn't really busy since it was already 9 pm. The bowl was good at first but then I completely lost my appetite and couldn't even finish eating after almost swallowing a metal staple. I never leave reviews but this has never happened to me and I'm glad I didnt swallow this staple. Pincho should switch to stickers or something else instead of stapling their Togo bags with hundreds of staples... ridiculous.

The general manage Larrisha really does go above and beyond to make sure you're happy. The Pincho burger is a classic that you can never go wrong ordering!

Thanks to Danny for packing my order and not missing anything! Love the cilantro sauce btw . Tasty food always !

Not particularly fast food joint because you have to wait for them to make your food fresh, but if you can spare the time, you need to check Pincho Factory out! I'd best describe this as a fresh take on Central American food. The toston burger is also a great option if you're gluten free, since the buns are replaced with plantain. Don't skip their specialty sauce when ordering fries.

I ordered delivery from here. I got the pincho burger with fried cheese and sweet potato fries. The burger was delicious but a little overcooked. I wasn't the biggest fan of the fried cheese. It was a little squeaky against my teeth but that just might be since I don't have much culinary experience with eating fried cheese. The sweet potato fries were delicious and came with a sauce that tasted like Thanksgiving. Very pumpkiny. I loved it. Giving this a four out of five because it was relatively expensive for a burger that was delicious but not necessarily outstanding. If you are in the area and in the mood for a burger, this is definitely better than other fast food in the area, but not the most amazing or rememberable.

We decided to go Pincho Factory for a late lunch on Saturday with some friends and their children, because we were told they had the croquette burger. My wife and our friend ordered the croquette burger. It was lackluster. It tasted exactly like mushed croquettes between two buns. I was not thrilled about it, but enjoying my steak rice bowl with chimichurri sauce and fried cheese. I added chipotle Tapatio sauce. That was awesome. Couple of problems though. When my wife's friend ordered her family's meals, she started with the specialty sandwich first. Then ordered the rest of the food. My buddy had to wait over 10 minutes for a beer. Kinda long time just to put a 12 ounce beer. Then after they brought the food for our friends, they didn't even place the order for the croquette burger. So that sucked. I will most likely give this place another chance, but I will have to make sure they repeat the order a few times. The cool thing they had though was the new Pepsi soda fountain. I just wish they had root beer. Can't have it all though.

Pincho Factory is a staple within the Miami area and each location always delivers the reliable flavors that have made the Pincho name popular. Tostones, any bowls, and fried cheese are a must try for Pincho. With Pincho being a local chain, this review, is mostly for my experiences within this exact location. Firstly, its site is definitely the key winner here. Planted right across the street from the Flagler Corporate Center, this location caters to the working crowd. Therefore, lunch time is the busiest time for this location. If you only have a short time to dine, certainly make a to-go order and call it in ahead of time as there will be a long line within the restaurant. Not only that, the wait time for the actual foods for dine-in is absolutely on the longer side, nearing over 30 mins at one of my visits. The fact that they are the closest restaurant to serve craft beer makes it a very good after work spot. The interior design for this location is spectacular and very aesthetically pleasing. The flashing lights and huge mural on the wall makes for many instagrammable areas. They also have outside seating if for some reason you want to seat under the hot Miami sun.

Came in for lunch right when they opened. This location gets very busy and I hate crowds and I hate waiting for food. I live in the United States, I don't need to wait for food like in a communist bread line. The quesadilla burger is a special that I absolutely love, but everything on the menu is good specially the burgers. Went in to wash my hands and the bathroom wasn't that clean, the toilet seat had fresh urine and the sink was somewhat dirty. Also you have to ask for napkins, which I find a bit annoying. The staff at this location is always friendly.