Sara P.
Yelp
If I had the choice of O star, I would choose it. Today I had a terrible experience at this location from the time I arrived at the time I left.
I had placed an online order from Saturday 04/23/2022- my scheduled pick-time was 6:30 AM - 6:45 AM on Wednesday 04/27/2022. Originally when I placed the order, I used the wrong location: 21657 S Dixie Hwy.
After realizing the mistake of the location, I immediately called the telephone number that appears on the Track Your Order, that says Have questions about this order? Call us at +1786-980-1776. I called three times, the first time the phone rang forever, and nobody picked up, the second time a person (Woman) answered, no English, and poor communication skills including Spanish and finally the third time I called another person (woman) answered the phone and I was able to communicate in Spanish. The only thing I wanted to do is change the pickup location to 18751 S Dixie Hwy, Cutler Bay. This employee did not know how to handle the situation, she that could not be done and to call back later and try to speak to the manager to see if I could change the location, I said to this employee during the conversation that could cancel the order and replace it in the location of my choice (18751 S Dixie Hwy). The employee said no, the order could not be cancelled and my one and only option was to speak to the manager.
Then on Saturday 04/23/2022 around 7:15 PM, I decided to go in person to the location of my choice, I spoke with an employee, which she understood the simple change I wanted to do, the employee took notes and provided me with pink slip that she manually wrote the change. I asked her if there was anything else that I needed to do, and the employee told me no, not to worry that everything was going to be ok.
Part two of this sad experience:
On Tuesday 04/26/2022 around 2:00 PM I decided to place an additional order using the location of my choice 18751 S Dixie Hwy, same location pickup and same pick up time 6:30 AM - 6:45 AM of the first order that I had requested to transfer to, so I was able to pick up both orders.
On Wednesday 04/27/2022 (today), at the right time I went to get both orders, I had also received text confirmation that my orders were ready.
I parked my car, as I was opening the entrance door I saw behind me another customer (middle age woman), I hold the door for her and she grabbed the handle door, and she just walk in front of me, I was surprised by her ruddiness and I said "your welcome" , the middle age woman started to screaming at me saying that it was too early for this non-sense attitude, she was loud and a bully. I just respond to that the following: per my standards I acknowledge when somebody is courteous to me, and I thank the person. She continues talking about me with the employee that was already helping her, the employee engaged in the conversation with this customer allowing the aggressive customer to talk bad about me and making negative comments without really knowing the hold situation.
I could not believe how an employee of the business could speak and behaved in that way against another customer, instead of keeping herself neutral.
I ignored them, and another employee asked me very rude what do you want, I said I came to pick my two orders scheduled for today at 6:30 Am - 6:45 AM, immediately, the employee started giving me a hart time, and I showed her the order that was transferred from the other location, unfortunately I did not have with me a copy of the second order.
I questioned the employee where are the orders, she took the first order and she started preparing in front of me, I said why is not ready, then the employee that was making negatives comments with the rude and nasty customer intervene in the conversation by saying "give her a break, how do want to take the other, let her finish unless you wanted take it without being packed, and this employee had the audacity to blame me for their incompetency and ruddiness saying that I came already with problems i other words using the incident I had before with the other customer that she allowed to talked with her about me and in front of me. I felt very uncomfortable with her poor judgment and then I asked to speak with the manager to the employee that first helped me, of course she is talking her sweet time to do so. This employee said the manager is not here, then I asked for the manager's name, the employee responded she did not know the manger's name, then I asked her what your name is, she responded that she did not know her own name either. (I think I will give her a name: the employee without a name).
