Michael T.
Yelp
We visit Sycuan often and are treated well by staff overall. However, here at Pink Buddha, we were greeted and treated with extremely poor customer service by the cashier named Anet (sp?) on Saturday, July 16th, 2022 at 8:42 PM (for receipt purposes). We were respectful paying customers who were publicly chastised so of course it's going to elicit a bad yelp review.
The scoop/beef (not the Mongolian type): I went to sit down because my group was next in line to order. Although we were cordial and jovial, Anet rudely shouted (with condescending and obnoxious hand gestures) that we could not sit before ordering. She did not kindly tell us the rule, which we would have gladly obeyed if not publicly shouted at.
The facts: (a) there was no sign indicating that rule, (b) there was no "have you dined with us before? No? okay this is how it works." (c) it was not busy, there were several empty tables and no one was behind us, (d) we watched other customers [who had the pleasure of not being so impolitely and publicly degraded like we were] do the same exact thing. It was our first time at Pink Buddha (may be our last), so honestly how were we supposed to know if the rule was never communicated? No physical sign, no kind verbal greeting, nothing.
The problem was not this rule, again, we were happy to follow it. Rather, it was Anet's execution and approach. Her tone and need to raise her voice was out of line and uncalled for when we were nothing but respectful paying customers. She probably expected us to drop to her level, but we remained respectful. Anet was very loud to the point where the other diners were eyeing our table, it was extremely uncomfortable and made us very uneasy. One diner even looked at me in support and confused by her hostility toward us.
We were all very shaken by Anet's attitude and it ruined our appetite, it would not be fair for me to rate the quality of the food - so note that this is only for the treatment of their customers. The manager on duty, Charmaine, visited our table and kindly listened to our grievances, a gesture that we whole-heartedly appreciated. (Thank you for your efforts to rectify the situation, Charmaine!).
Please re-train Anet, give her a lesson in respect and hospitality, or kindly ask her to re-evaluate her career options. Her delivery was very off-putting and did not exemplify even the bare minimum of customer service. If this behavior is continued at this establishment, I would take my money elsewhere and recommend that other casino patrons to do the same. I am sure the restaurant could care less about this review and I am just a drop in the bucket at the end of the day, but I felt like I needed to say my piece.
Thanks to anyone who reads this and feels my pain! Being respectful is a choice and being rude is a choice, both are free.