Em
Google
Every tourist going on google maps to search for a place to go for dinner has come across the Pink Pony Restaurant. I am here to state the truth and nothing but, for fear that an unsuspecting evil lurks in the cracks between this plush pink palace. This place has bestowed an unforgivable and time wasting experience onto me that I cannot keep to myself. Here is the reality of my dinner at the Pink Pony on a Saturday evening dinner service:
Upon check in at the front desk, me and my partner were informed that the dinner service begins at 4:30, but that we could be seated earlier and order appetizers, drinks, etc. We were fine with this, and waited a short amount of time before being seated in the main room at 3:50. I was excited to be in such a beautifully decorated place; pink walls, equine art, fun music and an overall bustling atmosphere. We waited shortly before our server greeted us with menus and water. My partner and I both ordered diet coke, but I like to ask for lemon on the side as a personal preference. She leaves and comes back quickly with both diet cokes, no lemon, but no big deal, i know people forget things and i wait a little while before I let her know. The restaurant begins getting steadily busier, and I recognize that our server in particular is getting sat with more tables as the dinner service progresses. It is clearly a hot spot. Upon asking her for the lemon and her then retrieving it, my partner informed me that she gave me an exasperated look which I did not catch. Again, no big deal. We ordered our appetizer, the Pony Wings, bone in with the Asian sauce. $17 is a hefty price to pay for 6 wings and 3 pieces of celery and carrots, but we enjoyed them, and it set a good precedent for the meal to come. Our server then approached us at 4:20, 10 minutes before the aforementioned dinner service was to begin. She informed us that she was able to write down our order now and then send it to the kitchen after 10 minutes have passed. I decided on the french dip sandwich with fries, while my partner ordered the beer battered whitefish. She leaves with our order as well as our hopes and dreams. Me and my partner get our conversation flowing, and don’t particularly realize time passing until the tables around us, which were sat long after we did, began receiving their orders in a very timely manner. Even larger parties, with 4 or 5 people, were getting their entrees out. I checked my phone, and it was already 5:10, with the only word from our server being to refill our drinks. We didn’t get any updates on our food up until this point. After checking the time, I glance around and cannot find our server. After another 10 minutes, I see her talking extensively to one of her tables about their trip and the weather. Assuming she caught our glance, she comes over and offhandedly says that our “food will be ready soon”, with a begrudging tone of dismissal. She then disappears again. Another 10 minutes and our food arrives. I receive a pathetic portion of sandwich, with each half being about the size of my fist. I have very small hands. My partner on the other hand was quite excited for his 2 pieces of fish, until he bit into it and realized that it still had the nasty, slimy grey skin on it, complete with scales! I don’t like fish, but upon looking at the state of his meal, i felt such genuine disgust that i had to take a picture. I will admit, I was seething at the time. My sandwich was 28$ and his fish was 29$. Being a tourist, you expect the restaurants you visit to become part of the memories you cherish. I was really looking forward to coming to a restaurant that proudly boasts itself to be one of the best places to eat in america. I can acknowledge that the issues with the service are stemming from a reliance on teenage seasonal workers, and it was abundantly clear that our server forgot to put our order in and poorly covered it up. We left the Pink Pony restaurant with disappointment. Please, avoid the pink pony. Spend your money anywhere else, and you will end up much happier.