Julie A.
Yelp
We were very much looking forward to this PinkBox opening up near us! Heavily advertised on social media, we finally decided to go & give it a try.
The building itself is nice, new is alway so wonderful. The inside was clean with lots of pink & an entire lengthy display of stunning, well decorated DONUTS!
For as lovely as the building was, the service there was not the best. We went on a Friday afternoon, it was fairly busy. I ordered 2 dozen donuts, predominantly for a birthday party we were going to later that evening. Ordering was a bit difficult because I had to yell over the donut display (I'm only 5' tall .) Additionally, the young lady boxing my donuts could barely hear me with all the excited banter from other patrons. When she had successfully completed my order, my donut boxes were pushed down to another young lady to ring them up.
I checked the boxes before paying, as I wanted to make sure my order was correct. It was, but I was disappointed because they stacked these GORGEOUS donuts on top of each other, essentially ruining the decor! Words were no longer legible, 'Vegas' became 'gas', cookie topped donuts lost their cookies, smooth glazed frosting was smashed, etc.
It was supremely upsetting as clearly the brand PinkBox, the bakery staff and the customers all seem to appreciate the fun & exciting donuts that PinkBox sells, but the 'donut boxers' don't care!
We asked for an extra box on the way out, so we could hopefully fix what we could salvage when we got home. We also asked for a bag to carry all the donuts & were told they don't have any. Ribbon, so we could make the donut-present prettier & we were also told they don't have any. We asked for a PinkBox sticker so we could seal the box and guess what? None of those either. We settled for the only thing on the counter, a piece of scotch tape! (Small note: Donuts aren't put on parchment paper or anything. Straight into the PinkBox box, doesn't seem particularly sanitary to me. Also doesn't prevent the box from soaking through, as we all know most donuts are fried.)
For as detailed as everything is for the brand, they fall short in a few areas. However the donuts were DELICIOUS, so 4 stars it is!
They also have a drive thru, so that's pretty cool too.