Molly B.
Yelp
So, my husband and I grew up in the area and have both been eating Pino's for 15+ years now. Anyone else spend their Friday nights in high school caching a movie and then heading across the street to sit in a red booth until your mom called and said you had to come home? Anyway, it's always been great and other than the closed-down Imperial in Brighton Center, has always been at the top of our list. This is just for the pizza, by the way, the rest of the menu is similar to any other pizza shop. The pizza though, comes with large slices and a taste that is definitely more Italian (my fave), vs the typical "pizza house" Greek style you see most places.
The lower rating is for customer service and lack of safe COVID practices. They seem to be the ONLY restaurant not allowing payment and tipping over the phone, instead expecting their customers to pay in person and interact closely with their delivery driver. I find this practice to be very odd and potentially very unsafe. I even mentioned I was a chemo patient, and that didn't seem to matter. I have had to push back and have been able to get them to take my credit card over the phone (always with a nice tip for the trouble), but tonight they not only refused when my husband called, they SWORE at him. My husband is not as pushy as I am, so he backed off the request.
So...is it a pandemic or not? This place seems to be confused about that. Makes me worry about safety practices in their kitchen, if I'm being honest. At this point, I may need to wait until the world opens back up to order from them again.