Jacqueline H.
Yelp
I would absolutely not recommend this place for events, our experience was as if this place was not used to running any type of event. First, I called in early April to set lanes aside for bocce ball. On this call, I clarified and asked if bocce ball for 19 people would cost money as the bowling was a per hour charge on their website. I was told no and they took my information and said I would receive an email confirmation closer to the event, but that it had been booked for our event. The night before our event, I called to see if we could potentially add a guest to the event and nobody could find any information regarding the reservation from a month prior. Despite this, they had my nickname in their computer system which I had not given on this call, meaning that someone likely took my information but did not actually book anything. The employees were apologetic and assisted in problem solving the issue to accommodate us and offered bowling at the same time or a later bocce ball slot, however, I was quoted $240 per hour now, despite being told initially that there was no fee. Because of the last minute timing, we decided to continue with a bowling reservation. The next day, we came in for our slot and were told that it would be $380 per hour for our group. When I explained that I had been quoted $240 the night before, I was told that I was quoted happy hour prices (as if I would have known that, or as if that was my problem that their staff misquoted me a second time). Despite this, the employee was nice enough to charge us for 2/4 lanes per hour which we were okay with after all of the mix ups. Then, during the event, we had 17 adults, and the wait staff did not ask how we initially wanted the bill split up. The bill came on 1 tab and nothing was tracked, ultimately we had to use 1 card and split it up among ourselves. One guest brought a $20 coupon to cover their meal, which we included with the credit card and were told they could use it. However, after checking my bank statement, I was charged the original price and was not told that they couldn't use the coupon in the end, nor did they return this coupon. Overall, this experience was terrible, we were given 3 different answers on pricing at every turn AND the billing for the event was poorly handled. I would not recommend this place to anyone looking to host an event and will never be going back. We drove 4 hours from out of state to host our event here in hopes to celebrate with friends over our engagement, and it was nothing but stressful and ruined our time with loved ones due to having to coordinate bills and surprise charges.
Update: Ben was great to work with on this issue and took the matter very seriously and made us feel heard about what happened. He genuinely wanted to know what happened in order to prevent issues moving forward and use it as a training opportunity. Thank you again for working this out for us!
