Diego R.
Yelp
Huh... where to start...
We were given a wait time of 30 minutes, and we got that table within 30 minutes. Check! We were advised of a limited menu do to the restaurant going for a kitchen remodel. No big deal. The food has never disappointed me. You'll get all kinds of textures, flavors, and even color in your food.
This may have been the 5th or 6th time I've dined at Pio Pio. Prior to this dining experience, I continue to be disappointed at the service. I've had to hound down a server after being seated for 10 minutes, even for a glass of water or recognition.
This time around, that wait was about 15 minutes. The servers kept staring at my family and were quick to dismiss us. Finally after being considered as a guest, we took advantage of ordering everything at once.
We got our food within . . . 20-25 minutes minutes. Not going to complain about the food wait, however, I will complain about the temperature of the food. The meat I had ordered felt as it was waiting on the service line for at least 10-15 minutes. The pasta underneath the meat already had breakage for it sitting.
I advised the server and she ran off to not return until we had paid the bill. We did have a sweet elderly serve who approached us and advised us that were short staffed. I'm sorry, this is not my issue. If a restaurant is going to be short staffed, cut out a portion of the restaurant to where the serves can SERVE their guests.
The elderly lady wanted to make sure we were happy. We weren't happy, but again, we're not the type to send food back or have a refire ticket. We just went on to eat our food. Upon receiving the bill, we noticed an extra charge for a beer.... my god ... Not a big deal, but our food was cold, and now they're overcharging us? Come on... get more organized.
Once again, the elderly lady (not our server) came to the rescue, took off that extra charge. We tipped the standard 20%, usually I give 25%. As we were packed up and ready to go, "our" server come back to us asking if we had gotten a discount... I didn't care for the discount, but again... come on...
Overall:
Food: 7/10 (10/10 if food was served on time and not cold)
Ambiance: 8/10 (they pulled out extra tables outside, serving more than they could handle)
Service: 5/10 (you know... read above)