Anthony C.
Yelp
If you want to be treated poorly and like an outsider this is the place to be. If you don't speak fluent spanish it will be hard to interact here. Other restaurants with better food, service, and prices: Serafina and Via Appia's
Firstly, with a party of 5, we put our names down for about a 45 minute wait. We returned after an hour where the very rude host (Ricardo) would only speak in Spanish to our friend who lives here in PR. He told us that we were up next and would be about another 15-30 minutes. We return around that time where he then realizes he called the wrong number (huh??), sat some random party, and had already crossed our names off the list.
At this point we are starving so he says we will be seated next. No apology or anything. As we stand there, he actually seats a party of 11 who had only been there 30 minutes and we watch as he brings them upstairs. I guess he feels guilty about that so he also sends us upstairs (out of sight out of mind I guess) to wait by their bar. We literally are like blocking the entrance because it is an awkward spot to be. I am assuming that Ricardo did not tell his manager about us as we stand there for another 15 minutes in the doorway and not once did anyone ask if we needed help.
I, a native English speaker, try to flag down the manager and twice he brushes me off without letting me explain myself. After another party of 6 gets seated right in front of us, I again try and speak to the manager who flags us down and tells me to wait without letting me explain how I think Ricardo did not tell anyone about our current 2 hour wait situation. He brushes me off and my friend who speaks spanish and lives in PR is the ONLY person to get him to stop moving and explains. Again, no apologies for the situation, but seats us at the next opportunity.
Look, mistakes happen and I get it. But a lack of apology, attempts to fix the situation, or even the ability to look me in the eye was disappointing. There is poor communication all around. Add on to that some weak food, I would recommend going somewhere else to eat. Overpriced as well.
I had the mushroom ravioli and found it entirely too salty as well as a piece of linguini on my plate meaning they don't clean or even rinse their pans in between cooks. Pizza was undercooked, but I did enjoy the prosciutto they had. Server was bare bones and minimally interactive with us. Manager did not come by once during the meal which was totally okay but I did wish he would at least have apologized once for the 2 hour+ wait time and mistake by Ricardo. I would not trust a restaurant who doesn't take responsibility when they make a mistake as I can't imagine how that would affect quality of their food.