Shelby L.
Yelp
Extremely disappointing experience at Pisa Lisa. We waited at least an hour for our pizzas because our server gave them to the wrong table. She assured us they were coming right up - we waited another 20 minutes. A brick oven pizza takes just minutes, and it wasn't very busy. When the pizzas finally arrived, they were mediocre at best.
Instead of getting a manager involved to make things right, she offered us gelato. We declined and asked to have a pizza taken off instead. The best she could do was a 10% discount, "without getting management involved". I can only think it's to spare herself from taking accountability for her mistake and looking bad. The BEST thing she could have done was get a manager involved, as the manager's job is to ensure customer satisfaction. This is coming from the 2 servers she was waiting on. So, we understand how pivotal a manager's role is in ensuring we'd come back and try again. We were excited about this place when we first walked in, reminded us of a place back home. :(
We don't eat out much and just wanted to have a casual date night. This experience honestly ruined our night, it was so bad. A complete waste of time and $80. Do not recommend this place.
Two stars because the draft beer was good and at-least our busser was extremely attentive. The server was a young blonde woman, can't remember her name.