Mark M.
Yelp
We had a lot of old shrubs dug out, new loam put in and new plants installed, and bark on top of the loam. It looked nice initially last Fall. It came with a 1 year guarantee on the plants. Several didn't survive the Winter.
We wanted the dead shrubs replaced and also wanted to set up monthly or biweekly maintenance of the landscaping with them. I sent many web forms through their web page, called and spoke to people at their office, etc. Finally Ryan came to look at the landscaping. He promised by the end of the week to get back to us with a resolution and proposal for pricing for maintenance.
Nothing since then to my email, so I called the office, sent texts to his phone, called his phone, etc. I did manage to get hold of him once and he said he'd sent the estimate by email so I replied that I never got it, and asked if he could just tell me what it would cost, or mail the estimate, or send it again, or as a text attachment. Nothing, and now I can't even get through to him.
I have called their main office and had several promises that they or he would be in touch. Well it's been 5 months (and several more calls and texts by me) and I've heard absolutely nothing at all.